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Manager, Agency Governance

3 weeks ago

Kuala Lumpur, Malaysia Prudential plc Full time

Manager, Agency Governance

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Responsible to assist the Director to manage the Agency Risk and Compliance portfolio to ensure that it is in compliance with all statutory regulations, Prudential Corporation Asia, Group Head Office's (GHO) policies, practice and procedures.

**Principal Duties & Responsibilities**:

- Engage respective stakeholders between 1st line and 2nd line of Defense and seek proper advice from Risk and Compliance when feasible.
- Ensure communication of Social Media Violation based on Brand & Communication's guidelines and report.
- Manage communication of Agency governance initiatives to relevant stakeholders i.e. Agency sales team/Agency training, to ensure internal alignment.
- Handling of Agency Disciplinary Complaints and act as legal liaison on agency cases involving legal suits/court cases and the onward maintenance of a legal ledger as documentation of these cases.
- Ensure governance performance review adhered to Risk and Compliance guide including regional expectation.
- Ensure cooperation in deep dive reviews, incident investigation and reporting management.

**Job Specification**:

- Degree in Business Administration, Insurance, Risk & Compliance, or equivalent discipline,
- Minimum 7 years of working experience in similar capacity, preferably in Financial Institution.
- Meticulous and able to perform well under pressure.
- Excellent interpersonal and communication skills.
- Responsible and ability to work under minimum supervision.

Job ID 23090021