Officer - Customer Care

5 days ago

Bandar Sunway, Malaysia SUNWAY PYRAMID Full time

Responsible for delivery of customer care efforts, ensuring that all practices are in accordance with the company and department’s policies.
- Responsible for the **opening and closing** of the Concierge Counter, ensuring all operations begin and end smoothly.
- Attend to customer **feedback and inquiries** through various channels:

- **Face-to-face interactions**:

- **Telephone calls**:

- Make **public announcements** when necessary to relay important information or updates to shoppers.
- Assist in managing cases involving **lost children** or **senior citizens**, following mall SOPs to ensure their safety and well-being.
- Conduct regular **mall walks** to stay informed about mall updates, tenants, and facilities for continuous learning and improved customer support.
- Respond and provide support during **emergency situations**, including assisting with evacuations or directing customers to safety as required.

Job Requirements
- Minimum Diploma or equivalent qualification.
- Basic understanding of customer experience and service principles.
- Customer-oriented with a pleasant and approachable personality.
- Able to read, write, and communicate effectively in **English and Bahasa Malaysia**.
- Good interpersonal and communication skills.
- Able to work independently and as part of a team.
- Willing to work on shifts, weekends, and public holidays if required.
- Prior experience in customer service, hospitality, or front desk roles is an added advantage.

**Job Type**: Contract
Contract length: 6 months

Pay: RM2,000.00 - RM3,200.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Free parking
- Health insurance
- Professional development
- Vision insurance

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay

**Language**:

- Bahasa Melayu (required)
- English (required)

Work Location: In person

Expected Start Date: 07/14/2025

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