Store Manager

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.
Why Join Us
At LUXASIA, we believe there is beauty within every talent - that is you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?
Position purpose
Reporting to the Retail/Sales Operations Executive, this role focuses on representing a hair care brand by delivering exceptional sales performance and customer service, fostering lasting customer relationships and creating a welcoming retail experience.
Key responsibilities
Sales & Business Development
- Drive store sales performance and achieve or exceed sales targets.
- Analyse sales data and identify opportunities for growth.
- Develop and implement strategies to increase customer foot traffic and sales conversions.
- Manage and monitor inventory levels to ensure optimal stock availability.
- Conduct regular store performance reviews and identify areas for improvement.

Team Leadership & Management
- Train and develop a high-performing store team.
- Motivate and inspire the team to achieve sales goals and provide ongoing support and coaching.
- Conduct regular team meetings and performance reviews.
- Foster a positive and inclusive work environment.
- Address employee concerns and resolve conflicts effectively.

Customer Service
- Provide exceptional customer service to all store visitors, ensuring a memorable shopping experience.
- Build strong customer relationships and foster loyalty.
- Handle customer inquiries and complaints professionally and efficiently.
- Provide personalized product recommendations based on customer needs and preferences.
- Demonstrate expert product knowledge and provide insightful beauty consultations.

Store Operations
- Ensure the store is always clean, organized, and visually appealing.
- Manage store inventory, including receiving, stocking, and processing returns.
- Oversee store maintenance and ensure compliance with all safety and security regulations.
- Implement visual merchandising guidelines and maintain attractive store displays.
- Ensure adherence to all company policies and procedures.

Brand Representation
- Represent the brand with professionalism and enthusiasm.
- Participate in store events and promotions.
- Maintain a strong understanding of Aveda's brand values and philosophy.

Knowledge & Skills
- Extensive knowledge of hair care and/or skin care products is preferred.
- Excellent communication and interpersonal skills, with the ability to build rapport and connect with customers.
- Strong leadership and team management skills, including the ability to motivate, coach, and develop others.
- Proven ability to achieve sales targets and drive business results.
- Strong customer service orientation with a focus on exceeding customer expectations.
- Proficiency in English and/or Chinese to communicate effectively with people from all walks of life.
- Excellent organizational and time-management skills.
- Ability to work independently and as part of a team.

**Requirements**:

- Minimum secondary education level.
- Experience in skincare, haircare, or a related field is a plus.
- At least 3 years of experience as a Senior Beauty Advisor or Store Manager in the luxury beauty industry.
- Proficiency in point-of-sale (POS) systems and retail software.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?
If so, you are the one we