Assistant Manager, Business Office

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- Serves as a member of the administrative team in contributing to the development and effecting of the management plan in line with the hospital’s overall business and quality objectives.
- Responsible for the management of Business Office.
- Responsible for the evaluation and operational smooth running of the Business Office, operation / functions to ensure AWCH customers are provided with smooth, informative courteous and friendly service and at the same time ensuring that all AWCH’s financial and internal control guidelines are met.

**DUTIES & RESPONSIBILITIES**:
1. Assist the Head of Business Operation overseeing the daily operational of Business Operation Department.

2. Manage the Preadmission and Bed Management as to ensure the admission process is runs smoothly and comfortably for the patients.

3. Monitor the process of the deposit collection, eligibility of the Guarantee Letter and Admission procedure are adhered accordingly.

4. Monitor and oversee the effectiveness of the top-up deposit collection, top-up Guarantee Letter and final payment of the bill

5. Liaise with other departments and external parties as to have a clear understanding of current business measures.

6. Ensure the Quality service of the Department is maintained.

7. Assist the Head of Business Operation in managing the relationships with the patient and panel in order to reduce potential bad debt.

8. Attend to the patient grievances, complains and assist to resolve any related issues related to customer recovery.

9. Monitor and approve the duty roster of the staff.

10. To comply any duty given by the company as and when required.

11. Serves as a member of the administrative team in contributing to the development and effecting of the management plan in line with the hospital’s overall business and quality objectives.

12. Responsible for the management of Business Office.

13. Responsible for the evaluation and operational smooth running of the Business Office operation functions to ensure AWCSH patients and customers are provided with smooth, informative courteous and friendly service and at the same time ensuring that all AWCSH financial and internal control guidelines are met.

14. Assistant Manager Business Office shall oversee the operations of Business Office.

15. Establish, implements and maintains the billing and cashiering functions of the hospital to ensure that the functions are carried out smoothly and all internal controls are observed.

16. Acting as the customer champion within the Business Office Department seeking to improve the quality of service, documentation and internal procedures, systems and processes.

17. Handles difficult complaints from internal and external, patients and corporate clients in aspects of patient administrative nature.

18. Ensures smooth operational performance of the department which includes operating within the limits of the operational and capital expenditure budgets.

19. Oversee Business Office Representatives daily operations.

20. Implements and monitors the policies and procedures and follow by Business Office staff in a timely manner.

21. Guides and oversees the staff to ensure corporate clients’ protocols are met at all times.

22. Recommends to management and preparing any charity discounts, admin discounts, etc.

23. Establish, implements and maintains the registration, admission and discharge systems in the hospital to ensure smooth and efficient service is provided.

24. Implements and monitors the policies and procedures to ensure charges are posted in a timely manner.

25. Implements and monitors the policies to ensure deposits are adequate and in line with the average hospital bills by procedures and top-ups are collected in a timely manner.

26. Oversee all cashiering and receipting functions and ensure strong internal controls are in place.

27. Work closely with doctors from various disciplines to do costing and develop appropriate packages in order to promote hospital census.

28. Ensure all staff follow the requirement policies including wearing complete uniform, attendance, staff performance, appraisal and any misconduct by staff.

29. Leads the Business Office in pertaining MSQH certification and ensure that the quality system is maintained at all times.

30. Formulates and guides the short and long-term plans of the department, reviews and maintains the annual budget to ensure that the financial targets, customer satisfaction targets and departmental goals and objectives are met.

31. Ensures that all equipment and working environment are well maintained and kept in a clean and orderly manner.

32. Sets policies relevant to the Business Office departments including hospital-wide policies as assigned by the Head Of Department, BO.

33. To train and guide Team Leader in managing people and assist whenever required.

34. To monitor all staff, completing the mandatory training hours that been set up by Head Of Department, BO.

35. To train and guide