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Export Team Leader

2 weeks ago

Bayan Lepas, Malaysia Toll Group Full time

Company Description

Job Description**
PRIMARY DUTIES & RESPONSIBILITIES**
- Consistently meets customer service standards and troubleshoot and resolve non-routine or complex issues / escalations.
Prepare daily KPI report and monitor backlog of team members
- Supervise and develop team through learning & development, coaching, feedback & reviews.
- Ensure all the process in line with Standard Operating Procedure.
- Train new staff of daily operation requirements for 1 month and to manage and schedule workforce during peak period

**Qualifications**:

At least 3 years of working experience in Freight Forwarding industry
- Previous International logistics experience a benefit
- Good verbal and written communication skills in English and Mandarin
Familiar with EDI Cargo wise/CW1 as well as Freight Forwarding operations

Additional Information**
Be Connected**

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities._