Customer Service

10 hours ago


Nusajaya, Malaysia ELITE TRANSFORM CONSULTING PLT Full time

**What you'll be doing**
- Accurately documenting customer interactions and maintaining detailed records
- Resolving customer issues and concerns by offering tailored solutions and ensuring customer satisfaction
- Identifying opportunities to improve customer service processes and making recommendations to management
- Collaborating with cross-functional teams to provide comprehensive support to customers
- Adhering to established policies and procedures to ensure compliance and maintain the company's high standards of service

**What we're looking for**
- Excellent communication and interpersonal skills with the ability to interact with customers in a professional and empathetic manner
- Strong problem-solving and critical thinking skills to effectively address customer inquiries and concerns
- Proficient in using customer relationship management (CRM) software and other relevant tools
- Ability to work well in a team environment and contribute to a positive, customer-centric culture
- Previous experience in a customer service or call centre role is highly desirable
- Commitment to providing exceptional customer service and a passion for problem-solving

Pay: RM3,000.00 - RM4,300.00 per month

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Work Location: In person


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