Account Manager, Smb

2 weeks ago

Kuala Lumpur, Malaysia YouTrip Singapore Full time

**We Are**

YouTrip is at the forefront of Asia's financial revolution, defining the future of digital finance with its leading multi-currency payment platform. Launched in 2018, YouTrip has swiftly ascended as a powerhouse, orchestrating billions in transactions annually and securing the trust of millions. With innovative solutions like YouTrip for consumers and YouBiz for businesses, we offer unmatched financial ease and cost-effectiveness. Fresh off a successful US$50 million Series B funding round led by Lightspeed Venture, we're setting new benchmarks in the digital financial services sector.

At the heart of our mission is a commitment to eliminate financial borders across Asia, propelling us into the next wave of digital finance.

**The Business**

YouBiz is revolutionizing the way small and medium-sized businesses manage their operations and finance. Our cutting-edge platform streamlines everything from expense management to remittance, empowering entrepreneurs to focus on what they do best. With YouBiz, businesses can increase efficiency, reduce costs, and drive growth—all from a single, user-friendly interface.

YouBiz is rapidly becoming a leader in the SMB space, with thousands of customers experiencing increased productivity and profitability since joining our platform. Our team, composed of experts from top tech and financial companies, is passionate about delivering innovative solutions that meet the evolving needs of modern businesses.

**You Will**
- Cultivate and strengthen relationships with a portfolio of SMB clients, understanding their unique goals and promoting deeper engagement with the YouBiz platform and driving their transaction volume.
- Drive customer retention, expansion, and overall growth by identifying opportunities within your book of business.
- Collaborate with Sales and Customer Support teams to ensure seamless onboarding for new customers and retention for existing customers.Provide customer feedback and valuable insights that shape YouBiz’s product roadmap and enhance the customer experience.

**You Are**
- 2 to 4 years of account management or support experience in a B2B environment.
- Strong verbal and written communication skills, with the ability to build rapport with clients.
- Proactive approach to identifying customer needs and growth opportunities across diverse accounts.
- Thrive in a fast-paced, evolving environment. Self-starter with a proactive approach to identifying and addressing challenges.

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