Renewal Account Manager, SMB

About Nintex:

At Nintex, we are transforming the way people work, everywhere.

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people's curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fuelled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.

About the role:

The Renewals Account Manager is responsible for managing the full renewal lifecycle for a portfolio of low Annual Recurring Revenue (ARR) accounts. This role ensures high renewal rates by delivering a smooth and timely renewal experience, identifying churn risks early, and uncovering small-scale expansion and upsell opportunities. The ideal candidate is highly organized, data-driven, and customer-focused, with a passion for delivering value and driving account growth.

Your contribution will be:

Territory / Account Planning

• Manage a high volume of low ARR accounts, ensuring timely and accurate renewals
• Maintain clean and up-to-date commercial data across systems to support forecasting and account health tracking
• Build and execute territory plans focused on whitespace, expansion, and retention
• Drive the achievement of sales and renewal targets
• Integrate adoption, health, and renewal insights to prioritize strategic plays
• Identifies key risks to churn or down-sell

New Product Onboarding

• Partner with Customer Experience to align on onboarding goals

Relationship Development

• Maintains light-touch relationship to reinforce value and satisfaction
• Responds to inbound interest and surface qualified leads for follow-up
• Supports commercial alignment by setting expectations early and clearly

Value Realization & Adoption

• Monitor usage and health indicators to proactively communicate risks or growth opportunities (via systems)
• Reinforce product value during renewal or customer interaction moments
• Leverage automation to trigger adoption support or gather customer feedback

Renewals

• Deliver best in class Gross Retention Rates and Net Retention Rates, by owning end-to-end renewal process execution, risk mitigation, expansion, and retention strategy
• Maintain proficiency in contractual language and underlying amendments
• Certify the accuracy of the renewal opportunity in SFDC and maintains oversight of opportunity hygiene until closure
• Lead contract, pricing, and timing conversations with minimal redlines
• Monitor usage signals to flag risk and prioritize high-impact interventions

Expansion

• Identify and qualify light-touch expansion opportunities through renewal or usage signals
• Align timing and pricing of small expansions with upcoming renewals
• Leverage product specific knowledge to highlight value-added solutions that meet customer business outcomes
• Route qualified opportunities for larger expansion to the appropriate sales team

To be successful, we think you need:

• 2 – 4 years of SaaS experience in account management, renewals, customer success, or sales
• Experience managing long-tail or low ARR customer segments is a plus
• Experience managing and closing expansion sales opportunities preferred
• Experience with renewal automation tools is a plus
• Experience managing a geographic territory that consists of multiple cultures and languages is a plus

What's in it for you?

Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counselling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community

Equity Statement: Preference will be given to People Living with Disability who are members of the designated groups in line with the Employment Equity Plan and Targets of the Company.