Digital Live Chat Consultant

1 week ago

Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

**Job Overview**:
**Key Responsibilities**:

- **Live Chat Support**:

- Engage with customers in real-time via live chat, responding promptly and professionally to inquiries regarding products, services, orders, troubleshooting, and more.
- **Customer Assistance**:

- Provide clear, accurate, and helpful responses to customer queries, aiming for high customer satisfaction. Resolve complaints or issues by offering solutions or escalating to the appropriate department when necessary.
- **Product Knowledge**:
Develop and maintain in-depth knowledge of the company’s products, services, policies, and promotions to effectively assist customers and drive sales opportunities.Build and maintain strong customer relationships by providing personalized and empathetic service. Follow up with customers to ensure their issues have been fully addressed.Handle and resolve customer complaints or concerns in a timely and effective manner, ensuring a positive customer experience. Use problem-solving skills to troubleshoot technical issues or guide customers through processes.Accurately document customer interactions, including the details of inquiries, issues, and solutions provided. Ensure proper record-keeping in the customer service system for future reference.Provide product recommendations, guide customers through the purchasing process, and suggest additional products or services to enhance the customer’s experience or drive sales.Work closely with other teams, including technical support, sales, and operations, to ensure customer needs are met and issues are resolved quickly.Collect feedback from customer interactions to identify common issues and areas for improvement. Suggest improvements to enhance service quality and digital customer experiences.

**Qualifications & Skills**:

- **Customer Relationship Management**:

- **Issue Resolution**:

- **Tracking and Documentation**:

- **Sales Support**:

- **Collaboration**:

- **Continuous Improvement**:

- **High School Diploma** or equivalent (Bachelor’s degree is a plus).
- Proven experience in customer service, live chat support, or a related role.
- Strong written communication skills with a clear, professional, and friendly tone.
- Excellent problem-solving abilities and a customer-centric mind-set.
- Ability to work efficiently in a fast-paced environment with multiple chats at once.
- Comfortable with digital tools and platforms for live chat, CRM systems, and customer support software.
- Ability to multitask and manage time effectively.
- A positive attitude with strong interpersonal skills.
- Experience in sales or upselling is a plus.

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Rotational shift

Supplemental Pay:

- Attendance bonus
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Expected Start Date: 12/18/2024

  • Digital Live Chat Consultant

    1 week ago

    Kuala Lumpur, Malaysia SRG ASIA PACIFIC SDN BHD Full time

    **Job Overview**: **Key Responsibilities**: - **Live Chat Support**: Engage with customers in real-time via live chat, responding promptly and professionally to inquiries regarding products, services, orders, troubleshooting, and more. - **Customer Assistance**: Provide clear, accurate, and helpful responses to customer queries, aiming for high customer...

  • Digital Live Chat Consultant

    4 days ago

    Kuala Lumpur, Malaysia SRG ASIA PACIFIC SDN BHD Full time

    **Job Overview**: **Key Responsibilities**: - **Live Chat Support**: Engage with customers in real-time via live chat, responding promptly and professionally to inquiries regarding products, services, orders, troubleshooting, and more. - **Customer Assistance**: Provide clear, accurate, and helpful responses to customer queries, aiming for high customer...

  • Customer Service Live Chat

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    Customer Service – Digital Live Chat ConsultantJoining Date: 17th November 2025Location: Bangsar SouthAbout the Role:We're looking for a friendly and customer-focused Digital Live Chat Consultant to provide real-time support, efficiently resolve issues, and enhance the digital customer experience. As the first point of contact, you will deliver...

  • Customer Service Live Chat

    2 weeks ago

    Kuala Lumpur, Malaysia SRG ASIA PACIFIC SDN BHD Full time

    **Customer Service -**Digital Live Chat Consultant **Joining Date**:August 2025 / TBA **Location**:Bangsar South **About the Role**: We’re looking for a **friendly and customer-focused Digital Live Chat Consultant** to provide real-time support, efficiently resolve issues, and enhance the digital customer experience. As the first point of contact, you...

  • Customer Service Live Chat

    4 days ago

    Kuala Lumpur, Malaysia SRG ASIA PACIFIC SDN BHD Full time

    **Customer Service -**Digital Live Chat Consultant **Joining Date**: 17th November 2025 **Location**:Bangsar South **About the Role**: We’re looking for a **friendly and customer-focused Digital Live Chat Consultant** to provide real-time support, efficiently resolve issues, and enhance the digital customer experience. As the first point of contact, you...

  • Customer Service Live Chat

    11 hours ago

    Kuala Lumpur, Malaysia SRG ASIA PACIFIC SDN BHD Full time

    We're seeking a friendly and customer-focused **Digital Live Chat Consultant** to provide real-time support, resolve issues efficiently, and enhance the digital customer experience. As the first point of contact, you'll deliver high-quality service and represent our brand with professionalism and care. **Key Responsibilities**: - **Live Chat Support**:...

  • Live Chat

    11 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Precision Communication Technology Malaysia Full time

    Job Title:Live Chat & Email Support (Spanish Language) – Non-Voice Location:Kuala Lumpur, Malaysia Job Type:Full-Time Language:Spanish & English Open to:Malaysians & Expats (with valid work rights) Job Overview:We're looking for aLive Chat & Email Support Specialistwho is fluent inSpanish andEnglish to join our customer service team inKuala Lumpur This...

  • Beauty Consultant

    11 hours ago

    Kuala Lumpur, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full time

    **Job Description ~ CPD E-Beauty advisor (livechat)** **_Main task & Responsibility : _** 1. Responds to consumers queries in Live Chat 2. Answer consumers questions on Brand/Products, convert and upsell 3. Proactively engage with customers 4. Incentivizes consumers to leave rating and review 5. Able to talk with online consumers vs in person Experience...

  • Live Chat Agent

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Full time

    JobtaskCustomer Support and OperationsRespond to customer inquiries and resolve concerns efficiently through live chat, ensuring prompt and accurate responses in line with company standards.Provide expert assistance on various Banking and Cards products, services, and account-related inquiries.Manage multiple chat interactions simultaneously, maintaining...

  • Live Chat Agent

    1 week ago

    Kuala Lumpur, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time

    **Requirements** - ABLE TO DO NIGHT SHIFT - Fresh graduates are encouraged to apply. - Previous working experience in customer service, or customer service related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc) is an added advantage - Ability to create and produce documents very carefully (very important). - Besides _Malay_ language,...