Customer Relation Administrator

1 week ago


Hang Tuah Jaya, Malaysia FERRYRICH SDN.BHD Full time

Responsibilities:

- To develop, manage and maintain strong relationships with Customers.
- Responsible for course schedule adjustments and updates to ensure effective use of classroom and teacher resources.
- Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience.
- Developing, handling and answering feedback and complaints from the customers and using this feedback to improve customer experience.
- Act as a brand guardian for online and offline communications.
- Provide administrative support for the office; maintain files and organize documents
- Any ad-hoc duties that may be assigned from time to time

**Job Types**: Full-time, Fresh graduate

Pay: RM1,858.66 - RM2,000.00 per month

**Benefits**:

- Free parking

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Commission pay



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