Live Chat Agent

2 weeks ago

Kuala Lumpur, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time

**Requirements**
- ABLE TO DO NIGHT SHIFT
- Fresh graduates are encouraged to apply.
- Previous working experience in customer service, or customer service related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc) is an added advantage
- Ability to create and produce documents very carefully (very important).
- Besides _Malay_ language, at least needs to master either English or Mandarin, fluent in listening/speaking/reading/ writing, (we have written and oral tests before or during the interview)
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good learning ability, communication skills, execution ability and comprehension ability.
- Have good cross-departmental communication skills and work promotion skills.
- Have experience in customer service on e-commerce platforms, a serious, responsible and careful in doing things.
- At least 1 year of relevant work experience
- Excellent phone etiquette and excellent verbal, written, good attitude, patience and interpersonal skills.
- Ability to multi-task, organize, and prioritize work

**Responsibility**
- Responsible for the live chat communication (pre-sales & after-sales) of Malaysia customers.
- Responsible for the maintenance of private messages and comments on the brand's official social media.
- Respond to customer needs and consultation in a timely manner, guide purchases and improve customer retention and conversion of consultation.
- Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.
- Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.
- Deeply participate in cross-department / cross-team communication and promote the rapid resolution of various pre-sales and after-sales problems.
- Deeply cooperate with the international team, maintain consistency, and continuously improve customer satisfaction.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,400.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday

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