Customer Service Representative
1 week ago
Job description
Position: Customer Service Representative (Burmese Speaker)
Location: Menara Bangkok Bank, Jalan Ampang, Kuala Lumpur, Malaysia
Paid Training (10 working days)
Monday to Friday
Key responsibilities
- Attend incoming calls and respond to customer’s queries and requests in a courteous and professional manner, provide appropriate solutions and alternatives
- Providing high quality service to achieve customer satisfaction by resolving customer queries at first contact where possible.
- Communicating with service provider to solve technical related issue
- Responsible for achieving individual targets and goals whilst maintaining quality and compliance.
- Continuously strive to attain and exceed agreed productivity KPI
Pay: RM3,000.00 - RM3,100.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Burmese (required)
- English (required)
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