Commercial Support Executive
5 hours ago
**Position Title: Commercial Support Executive**
Our client is a world-class global commodities warehousing and freight forwarding company including logistics business, and is currently seeking a detail-oriented and skilled Commercial Support Executive, to provide sales support to team by identifying and managing customer needs, processing orders to shipment and delivery of orders to customers.
**Responsibilities**:
- Coordinate and liaise with Key Account Managers & Business Development Managers for new business implementation, claims and/or disputes/issues.
- Responsible for quotation handling including costing and pricing.
- Keep regular contact with customers to maintain good relationships and provide advice to their enquiries.
- Develop and manage business development procedures and related documentation as per the companies/customer
- Prepare reports including weekly sales pipeline reports per Management’s requirements.
- Monitor industry service prices and cost structures.
- Obtain ad-hoc costing from service providers and ocean cost from carriers.
- Perform KYC on new customers prior to on-boarding process.
- Onboard new customer accounts and update quotations, contracts, costing in Company’s ERP system and ensure proper documentation in an audit-proof manner.
**Job Requirements**:
- Recognised Diploma/Degree
- Minimum 3 years of total working experience in the Logistics services industry
- Experience in the third-party logistics sector and/or management experience is required
- Demonstrated freight forwarding, warehousing and logistics operations expertise
- Proven ability to work on cross-functional and multicultural teams
- Customer oriented, proactive with good organisational skills
- Excellent operations/warehouse management, communication and analytical skills
- Experience in the metal industry preferred
- Good influencing skills with a collaborative work style, fostering cooperation and teamwork
- Able to handle company information with confidentiality and discretion
- Good verbal and written skills in English is a pre-requisite
- Effective negotiation and conflict resolution skills
**Job Type**: Permanent
Pay: Up to RM5,000.00 per month
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
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