Iam Analyst global Access Control
1 day ago
1 Opening
- Bayan Lepas
**Role description**:
- Key Responsibilities:
- Manually provision and deprovision user accounts across various systems based on approved access requests.
- Ensure access is assigned exactly as per request, following strict adherence to security policies.
- Validate requests against approval records before executing provisioning actions.
- Accurately update records in ticketing systems (e.g., ServiceNow, or internal tools).
- Support the resolution of incidents related to automation failures in user provisioning.
- Perform basic root cause analysis for failed access provisioning requests and escalate as needed.
- Assist in implementing preventive measures to reduce the recurrence of provisioning failures.
- Communicate with requestors for clarifications or missing information in access requests.
- Contribute to periodic reporting on provisioning activities, including volume, SLA adherence, and failure trends.
- Maintain detailed documentation of all provisioning and deprovisioning activities for audit purposes.
- Required Skills & Qualifications:
- Hands-on experience in manual user account provisioning and deprovisioning.
- Experience working with ITSM tools (e.g., ServiceNow, Remedy, Jira) for tracking access requests.
- Understanding of incident management and root cause analysis for provisioning failures.
- Ability to work under strict SLAs and follow pre-defined workflows without deviations.
- Good written and verbal communication skills for handling requestor queries and reporting.
**Skills**:
Iam,Servicenow,Request Management
**About UST**:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
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