Internship - Customer Service Representative

4 days ago

Kuala Lumpur, Malaysia AQUADEMIC (M) SDN BHD Full time

**About Aquademic (M) Sdn Bhd**:
Aquademic (M) Sdn Bhd is a leading swimming academy committed to providing high-quality swimming education and services to individuals of all ages. Our mission is to promote water safety, confidence, and proficiency in swimming through expert instruction and personalized attention.

**Responsibilities**:

- Provide accurate information about our swimming programs, including class schedules, pricing, and registration processes.
- Assist customers with registration, enrollment, and payment procedures, ensuring a smooth and seamless experience.
- Address customer concerns, complaints, and feedback in a professional and timely manner, striving to resolve issues to the satisfaction of the customer and the company.
- Maintain customer records and database information accurately and confidentially.
- Collaborate with other team members to ensure the efficient operation of the customer service department and the overall success of Aquademic (M) Sdn Bhd.
- Continuously seek opportunities to improve customer service processes and procedures, contributing to the enhancement of the overall customer experience.
- Participate in training sessions and professional development activities to expand knowledge and skills related to customer service and swimming instruction.

**Qualifications**:

- Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Communication course)
- Excellent communication skills, both verbal and written, with the ability to interact effectively with customers and colleagues.
- Strong interpersonal skills and the ability to build rapport and establish positive relationships with customers.
- Proficiency in computer skills, including Microsoft Office and database management software.
- Ability to multitask, prioritize tasks, and work efficiently in a dynamic environment.
- Has own transport to travel to work on daily basis.

**Benefits**:

- Monthly allowance
- Opportunity to be absorbed as permanent employee (based on your work performance).

**Job Type**: Internship
Contract length: 4 months

**Salary**: RM500.00 - RM700.00 per month

**Benefits**:

- Free parking

**Education**:

- Diploma/Advanced Diploma (preferred)

Ability to Commute:

- Kuala Lumpur (preferred)

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