IT Service Helpdesk

3 days ago

Ampang, Malaysia JURICCO HOLDING SDN BHD Full time

**We are looking for someone who**:

- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Manage and monitor IT products or services repairing and warranty activities.
- Manage and monitor Preventative Maintenance activities.
- Provide and maintain accurate information on IT products or services in the system.
- Record events and problems and the resolution in system logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Other ad-hoc duties and responsibilities as assigned

**Requirements**:

- Fresh graduates are welcome to apply
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English Excellent communication skills
- Customer-oriented and cool-tempered
- Any certificate/Diploma/MLVK in IT, Computer Science or relevant field

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM1,600.00 - RM2,000.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Retention bonus
- Signing bonus
- Tips
- Yearly bonus

Ability to commute/relocate:

- Pandan Jaya: Reliably commute or planning to relocate before starting work (required)

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