Retail Lead

2 days ago

Ampang, Selangor, Malaysia IT Business Solutions Sdn Bhd Full time 60,000 - 85,000 per year

Job Summary

The Retail Leader oversees all store operations, driving sales, customer experience, and staff performance.

They organize daily activities, mentor and develop staff, ensure compliance, and implement initiatives to

optimize store performance. Acting as a role model, they champion CD Retail Culture and deliver

exceptional retail standards.

Job Responsibilities

Ensure smooth store operations to maximize sales, enhance customer experience, and control

costs.

Organize and delegate tasks to staff, ensuring efficient and successful store management.

Monitor and manage staff performance (Retail Specialists and Retail Experts) in sales, service,

customer experience, and compliance.

Maintain seamless operations across cash handling, inventory management, store layout, POSM,

displays, and in-store merchandising.

Develop and mentor staff, providing motivation, coaching, and guidance to ensure high operational

and performance standards.

Enforce quality and compliance with company policies, procedures, and guidelines.

Analyze store reports and implement relevant initiatives for quick operational improvements.

Provide feedback and innovative ideas to the Regional Retail Manager to elevate retail standards.

Act as a role model and change agent, promoting and embodying CD Retail Culture throughout the

store.

Job Requirements

Must have passed SPM (Sijil Pelajaran Malaysia).

Minimum of 5 - 8 years of relevant work experience, preferably in telecommunications or retail

industries.

Proven experience in leading, managing, and motivating a team with minimal supervision.

Good knowledge of retail management best practices; experience in Retail Specialist or Retail

Expert roles is an advantage.

Excellent organizational and leadership abilities.

Strong people management skills; approachable, responsible, and an attentive listener.

Outstanding verbal, written, and interpersonal communication skills.

Strong commercial awareness, analytical mindset, and familiarity with data analysis principles.

Positive, passionate, collaborative, creative, self-motivated, resourceful, team-oriented, and able

to perform under pressure.

Ability to make quality operational and business decisions.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: RM6, RM8,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • Are you available to attend interview on 6th Dec at Subang Hitech?

Work Location: In person

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