Customer Support Escalation Lead

**Support Escalation Manager**: Kuala Lumpur, Selangor, Malaysia Date posted **Jul 14, 2025** - Job number **1845765** - Work site **Up to 50% work from home** - Travel **0-25**%** - Role type **Individual Contributor** - Profession **Technical Support** - Discipline **Support Escalation Management** - Employment type **Full-Time** **Overview**: -...

Assist Business Operation Manager to supervise the team to ensure optimal responsiveness, excellent customer service and delivery of a high-quality operational support / administration activities on a timely and accurate manner, as well as being attention to details. - Manage all the administrative tasks in relation not limiting to the following activities...

DescriptionAt Infoblox, every breakthrough begins with a bold "what if."What if your ideas could ignite global innovation?What if your curiosity could redefine the future?We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make...

Lead and motivate a team of customer service representatives, ensuring they meet performance targets and adhere to company policies. - Provide ongoing training and development to team members, conducting regular performance reviews and offering constructive feedback. - Handle escalated customer inquiries and complaints, providing solutions in a timely and...

**Responsibilities** - Focus efforts and partake in all cadence meetings on deal prioritizations; exception handling and highly critical cases (“Red Button”) - Collaborate with agents on deep-dive knowledge in preparation work for effective cadence meetings - Hands-on with L1 escalations and resolve challenges before any official management escalations....

Validate user’s issue and liaise with the Campaign PIC for seller related; and Product management team for app/website experiences related. - Required to attend to the daily assigned cases and follow up on the escalated cases by end of the shift. - Willing to learn new things and adapt to the new environment quickly. - Willing to absorb new initiatives and...

**The Responsibilities of the Role: -**: - Provide Customer Support for live chats, tickets & calls. - Handle up to 5 to 6 live chats simultaneously, where at certain times due to platform maintenance chats can be more than 6. - Answer escalations both in Mandarin & English language. - Escalate the issues to the relevant departments. - Build sustainable...

Working location : KL Sentral Preferred Thai / Vietnamese speaker. Role & Responsibilities: - Take call and provide accurate answers to customer queries. - Delivery excellent customer support & services and always offering patient assistance. - Respond to customer’s inquiries over knowledge acquired through training (client product, continuous...

**Responsibilities**: About the Team As part of our growing Customer Support team, you will be responsible for handling user feedback and safety inquiries, managing various user issues, recommending solutions and guiding users through features and functionalities, and providing top-quality user experience. This is an exciting opportunity to join a global...

**Responsibilities**: About the Team The Customer Support team is dedicated to delivering prompt and professional assistance to TikTok users, ensuring their needs are addressed with accuracy and care. Our team is committed to resolving inquiries and technical issues efficiently, to ensure seamless engagement with our products and services. By maintaining...