Customer Service Officer

2 weeks ago

Petaling Jaya, Malaysia Polymorph Psynergy Full time

**Customer Service Officer (FinTech Start-Up, Damansara Intan, PJ)**

Our client, a fast-growing FinTech start-up founded in 2021, is transforming the funding landscape through a peer-to-peer (P2P) financing platform. They are seeking a motivated and customer-focused **Customer Service Officer** to support users (investors and issuers), resolve inquiries, and ensure a seamless user experience.

**Key Responsibilities**:

- Troubleshoot issues, resolve complaints, and ensure user satisfaction.
- Build and maintain positive relationships with users.
- Educate users on platform features and provide guidance.
- Document all interactions and generate reports on common issues.
- Liaise with internal teams to escalate and resolve complex matters.
- Stay updated on product knowledge and customer service best practices.

**Requirements**:

- Minimum Diploma; Degree preferred.
- At least 2-3 years’ experience in customer service, ideally in fintech or financial services.
- Strong communication, empathy, and problem-solving skills.
- Tech-savvy and able to handle fast-paced environments.

**Package**:

- **Salary**: RM3,500-RM4,000 (negotiable)
- **Benefits**: EPF, SOCSO, EIS, discretionary bonus
- **Working Hours**: Monday-Friday, 9:00am-5:30pm
- **Employment Type**: Full-Time, Permanent, Start from 15th Sept onwards

This role reports directly to the **Head of Customer Service** and offers an opportunity to grow with a dynamic, impact-driven start-up.

**Job Types**: Full-time, Permanent

Pay: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

Application Question(s):

- The role is scheduled to officially commence on 15th September. Are you comfortable with this start date?

**Experience**:

- Customer service (Banking/Fintech): 2 years (required)

**Language**:

- Mandarin (required)

Work Location: In person

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