Customer Service Officer

1 day ago

Petaling Jaya, Selangor, Malaysia Polymorph Psynergy Full time 33,600 - 41,400 per year

Operating with a strong British heritage, our client has expanded its reach to over 100 countries, continuously growing its presence worldwide. With permanent offices in key locations like Singapore, Indonesia, Malaysia, Nigeria, and the USA, they have built an extensive support network across five continents.

This global footprint provides them with a unique perspective and deep understanding of international markets, allowing them to cater to diverse client needs effectively. Their expertise and adaptability make them a trusted partner for businesses seeking tailored fragrance solutions across various industries.

Position: Customer Service Officer/ Executive

Location: Petaling Jaya

Key Responsibilities:

  • Order Processing & Delivery:
  • Manage and process customer orders, ensuring accurate order entry into the system.
  • Coordinate delivery schedules and ensure timely invoicing.
  • Liaise with logistics to track Sea, Air, and Road shipments.
  • Customer Interaction:
  • Respond to customer inquiries and provide timely support regarding orders, product information, and services.
  • Prepare and manage price quotations, product documentation, and other relevant office data.
  • Office Management:
  • Maintain a comprehensive filing system for office documents, product information, and price quotations.
  • Oversee the maintenance of the office lab and the samples library.
  • Assist the sales team by preparing demo samples and arranging couriers for customer samples.
  • Conduct annual stock checks to ensure inventory accuracy.
  • Reporting:
  • Prepare and submit monthly sales reports and 'win' reports for review.

Requirements:

  • Diploma or Bachelor's Degree in Business Administration or an equivalent field.
  • 1-2 years of experience working with ERP systems such as IFS, SAP, or similar platforms.
  • Skills:
  • Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
  • Fluent in English and BM (both spoken and written).
  • Excellent organizational and filing skills, with a keen eye for detail.
  • Ability to work independently, with a proactive and customer-oriented attitude.
  • Personal Attributes:
  • Strong teamwork skills with a willingness to support colleagues and contribute to a collaborative work environment.
  • Self-motivated, precise, and capable of managing multiple tasks efficiently.

Remuneration packages:

Basic: RM2800-RM3500

EPF, SOCSO, EIS

Benefit:

  • Confirmed staff only: WFH option- 1 day/ week
  • 13th month contractual bonus
  • Working Days: 5 days' work week (Mon to Fri)
  • Working Hours: 8.30am to 5.30pm

Job Types: Full-time, Permanent

Pay: RM2, RM3,500.00 per month

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Do you have experience in using any ERP or SAP systems?

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

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