Customer Service Officer

1 day ago

Petaling Jaya, Selangor, Malaysia DTL Malaysia Sdn Bhd Full time 15,000 - 25,000 per year
Job Responsibilities:
  • Attend customers' enquiries on products and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
  • To provide technical troubleshooting support to customers on product issues in an effective and efficient manner.
  • Addressing disciplinary and performance problems according to company policy.
  • Managing case escalations by assisting team members with more complex enquiries and complaints in accordance with department set procedures in handling customers.
  • Provides continual evaluation of processes and procedures to improve area operations, efficiency, and service to both internal and external customers.
  • Responsible for report preparation and presentation, analyses information relating to the work and performance as required.
  • Undertake other duties assigned by management as and when required (special projects pertaining to the customer service department, etc).
  • Must demonstrate a high degree of integrity, confidentiality, and always maintain confidentiality of customer information.
Job Requirements:
  • Candidate must possess at least SPM / Diploma / Advanced / Higher / Graduate Diploma, Bachelor's Degree / Diploma / Professional Degree, Master's Degree in any field.
  • Minimum of 6 months experience as a Customer Service / Call Center for a group of Customer Service Associates.
  • Basic knowledge of Microsoft Office Software.
  • Coaching and people-development skills through call listening, quality feedback.
  • Ability to deal with demanding customers and escalations.
  • Analytical thinking and high problem-solving skills.
  • Stress tolerance and ability to work in a pressured environment.
  • Able to work on public holidays and weekends.
  • Candidates fluent in Mandarin preferred as the role requires candidates to deal with Mandarin speaking superior.
Employee Benefits:
  • Bonus and salary Increment (Based on performance appraisal).
  • 13th month salary package.
  • Fun, dynamic and flexible working environment.
  • Medical Benefits & annual medical checkup.
  • Annual Leave and Public Holiday observe for Selangor state.
  • EPF/Socso/EIS contribution.
  • Team building/Annual Dinner/Birthday Celebration/Birthday Reward.
  • Staff price purchase.

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