Manager - Vip Casino Services (Based in The

3 days ago

Kuala Lumpur, Malaysia Elabram Systems Inc Full time

_**Functional Job Responsibilities **_
- Assists the Senior Manager in developing standards, policies and procedures for the accomplishment of department objectives. Maintains policies and procedures that ensure guest complimentaries are issued in accordance with the casino’s guidelines and system of internal controls.
- Supports the regional VP of VIP Business Development in planning for the expansion of the targeted casino customer base.
- Responsible for establishing criteria for various customer levels and providing complimentary packages for each by working and supervising Casino Hosts. Responsible for ensuring the Casino Hosts have all resources available to them and assist them with daily duties to support all player development efforts and exceptional guest service.
- Communicates, both orally and in writing, to current, new and past guests answering questions, extending invitations and resolving any related disputes, as necessary.
- Assists in facilitating all hotel reservations and ensures VIP Services is making reservations in accordance with the casino guidelines and system of internal controls.
- Monitors and manages hotel rooms related to availability, reservations, amenities, and complimentaries of guests.
- Interfaces with all levels of hotel and casino staff to ensure proper handling of VIP guests (i.e. reservations for restaurants, limousines, and hotel and special functions.) May assist the hotel front desk during check-in/out to provide additional guest service and assistance with VIP players during peak times.
- Reviews and updates arrival/departure reports; analyzes player rating system to ensure guests are properly rated on the departure list for checkout. Ensures guest reservations are input accurately and room releases are done in accordance with established guidelines.
- Communicates with all departments ensuring an optimal level of guest service, satisfaction, and accuracy is provided and maintained throughout the property and in the coordination of marketing events.
- Ensures cooperation between Casino Management, Gaming Commission and Surveillance.
- Recommend and / or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign or discipline employees.

**Qualifications**:

- At least 3 years experience in Casino industry.
- At least 4 years experience in VIP Services
- Educational minimum College level and above.

**Salary**: RM30,000.00 - RM35,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion

Schedule:

- Rotational shift

Supplemental pay types:

- 13th month salary
- Performance bonus

Application Question(s):

- Are you willing to work in the Philippines?

**Language**:

- Mandarin (required)

  • Casino Services Agent

    1 week ago

    Kuala Lumpur, Malaysia Elabram Systems Inc Full time

    Telemarketing and liaising with guest request and assists with Casino Ops function. - Assist players with booking reservations pertaining to guest entertainment, dining, and other services. - Assist Operations team with the booking of Hotel, Limousine, restaurant reservations and all other request for patrons. - Process all guest requests and complaints and...

  • Casino Agent

    1 week ago

    Kuala Lumpur, Malaysia Elabram Systems Inc Full time

    Telemarketing and liaising with guest request and assists with Casino Ops function. - Assist players with booking reservations pertaining to guest entertainment, dining, and other services. - Assist Operations team with the booking of Hotel, Limousine, restaurant reservations and all other request for patrons. - Process all guest requests and complaints and...

  • Assistant Manager, Vip F&b

    4 days ago

    Kuala Lumpur, Malaysia Elabram Systems Inc Full time

    _ **Responsibilities**:_ **General administration** - _Receive and store stocks._ - Take delivery of stocks. - Inventories and store stocks according to enterprise rotating stock cycle. - Maintain stock in accordance with company regulations. - _Control and Order Stocks_ - Determine and maintain stock level and records. - Organize and administer...

  • Marketing Assistant

    17 hours ago

    Kuala Lumpur, Malaysia Nezda Technologies (Malaysia) Full time

    **Marketing Assistant (Mandarin Speaker with eGaming/Casino experience)** **Makati, Philippines Opportunity**: - The team is hiring for Mandarin Speakers willing to relocate to the Philippines, Relocation Package will be covered! - Reimburse two-way air ticket upon onboarding - To travel first as tourist, company will then handle Visa Processing upon...

  • Vip Personal Shopper

    1 week ago

    Kuala Lumpur, Malaysia Pasona Malaysia Full time

    **Job ID** **22637** **Position Title** - VIP Personal Shopper **Industry** - Consumer Products/FMCG - ・VIP customers are warmly welcomed upon their visit to the department store. A dedicated representative accompanies them, providing assistance with shopping, explaining products, and offering necessary support. - Private Shopping Services: - ・VIP...

  • Vip User Opeartions

    1 week ago

    Kuala Lumpur, Malaysia STARMAKER MALAYSIA Full time

    VIP User Operation **Job Description**: - Mainly to maintain SVIP & VIP users, analyze & understand their preference, spending patterns and promote them with suitable events to boost recharge - Answering users inquiries, help them to solve issues in app - Looking on competitive apps events and policies - Other tasks from Line Manager Job Highlights -...

  • Vip Personal Shopper

    4 days ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

    **About the company** Departmental Store **Job Description: - ** - VIP customers are warmly welcomed upon their visit to the department store. A dedicated representative accompanies them, providing assistance with shopping, explaining products, and offering necessary support. - Private Shopping Services: ・VIP customers receive a personalized shopping...

  • Guest Service Supervisor

    1 week ago

    Kuala Lumpur, Malaysia The Pearl Kuala Lumpur Full time

    **PURPOSE** Responsible for providing efficient and mostly attentive-courteous service to all guests. Takes the initiative in supervising all of the subordinate staff in regards to maintaining the standards and procedures for quality service. To assists Assistant Outlet Manager and Outlet Managers in the HANDS ON supervision of service staff. **DUTIES &...

  • Guest Service Manager

    1 week ago

    Kuala Lumpur, Malaysia KING OF THE HILL 8KIA PENG SDN BHD Full time

    **Responsibilities**: - Report directly to the Operations Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. - Has a very close working relationship with Operations Manager. - Co-ordinate and co-operate with all other departments as and when required and has a good...

  • Vip F&b Butler, Supervisor

    1 week ago

    Kuala Lumpur, Malaysia Elabram Full time

    Job Description General administration Receive and store stocks. Take delivery of stocks. Inventories and store stocks according to enterprise rotating stock cycle. Maintain stock in accordance with company regulations. Control and Order Stocks Determine and maintain stock level and records. Organize and administer stock-take. Process stock...