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1 week ago
Training staff product. - Supervise day-to-day operations in the customer service. - Respond to customer service issues in a timely manner. - Maintain accurate records and document all customer service activities and discussions. - Identify and provide feedback from customer to support team for continuous improvement. - Document enquiries processes and FAQ and work on continuous process improvement. - Keep and update reported issues and work closely with technical support team to assure quality client customer service. - Must be willing to work assigned hours. / Shopping mall environment - Other duties as assigned
- Working Day: 6Days per week (1 OFF Day)
- Working Hour: 11-8pm/ 12-9pm (1 Hour Lunch Break)
- EPF, SOCSO, EIS, Annual Leave & Medical Benefits. Location:
- *PAVILLION_BUKIT BINTANG / BUKIT JALIL*
Jump Retail is the premier specialist in retail field force management. We provide effective in-store marketing operations with our retailer partners across Malaysia. Our services include real-time information and ground reports to optimize retail planning, digitized sales tracking and merchandising system, staff training and field coaching, payroll and talent recruitment, in-store display and event setups, as well as POSM storage and strategic allocations. Optimizing your business is our priority. Start your effective retail operations with Jump Retail today.
STPM / A Level or Equivalent
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