Contact Centre Executive

1 week ago

Kuala Lumpur, Malaysia Hays Malaysia Full time

Background on the role:
Our Contact Centre Sales and Service Representatives play a critical role in our organization, acting as the primary point of contact for our customers. As a Customer Service Representative, you will be responsible for delivering exceptional service by assisting customers with their questions, concerns, and requests. This includes resolving issues efficiently, providing accurate product information and ensuring positive overall experience. Your ability to listen and understand customer needs will be key in ensuring customer satisfaction and support with revenue generation via Sales through Service.

What you will need to succeed in the role:

- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
- Ability to work in a high-volume, fast paced changing environment as required.
- Good English communication skills and is polite and friendly at all times.
- Equipped to deal with customer conversations by displaying patience and empathy.
- Ability to follow process and procedures to mitigate risk/errors.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Vision insurance

Schedule:

- Rotational shift

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Performance bonus

Application Question(s):

- Are you willing to work on rotational shift?
- Would you be able to commute to work in KL?
- Please list down 3 earliest dates that you can attend F2F interview?

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