Client Support Executive

20 hours ago

Kuala Lumpur, Malaysia Marsh Full time

**Client Support Executive - Contact Centre (Supporting Singapore)**

**What can you expect?**
- Be a part of a regional operational shared service center
- Interact diverse colleagues and stakeholders from various line of business within MMC

**What is in it for you?**
- Career Development and Training Opportunities
- Explore opportunities to work on regional and global projects
- Conducive Smart Office work environment

**We will count on you to**:

- Provide customers with product and service information
- Identify and escalate priority issues and able to route calls to appropriate resource
- Complete call logs to ensure that the day to day transactions performed are tracked accurately and in timely manner
- Follow up customer calls where necessary and document all call information according to Standard Operating Procedures (SOP) while ensuring SLA requirements are met.

**What you need to have**:

- A Bachelor’s Degree in any field
- 1-3 years experience in **Contact Centre/Call Centre Environment**
- Proficient in MS Office (Pivot Table, Excel Formulas and Words)
- Ability to understand, speak, read and write** English** is required
- ** Ability to understand and converse in Mandarin is an advantage**
- Must possess **professional and friendly attitude** and be able to quickly develop a rapport with customers over the phone

**What makes you stand out**:

- ** Experience supporting shared service operation**
- Ability to understand, read and write **Traditional/Simplified** Chinese**
- Ability to systematically manage and retrieve data
- Strong analytical skills and detail-oriented to comprehend and summarize appropriate information
- Excellent coordination and listening skill and be able to ask probing questions to understand concerns

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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