Contact Centre Advisor

4 days ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Hiredsearch Services Sdn Bhd Full time

**Contact Centre Advisor (Support to HK)**

**Monday - Friday (If business required, may work on Saturday once a month - pay as OT rate/Transport Claimable)**
**8.30am
- 5.30pm / 10am - 7pm**

**Key Responsibilities**:

- Handles inbound calls on customer enquiries and complaints regarding all activities in business process such as policy, membership issues/dispute, rewards points and health device issues.
- Reports problems, potential crisis and complaint to different layers of Team for service improvement.
- Provide comprehensive solution to customers/agents and executes empowerment guideline.
- Makes outbound call to customers/agents for follow-up cases.
- Monitor pending cases.
- Manages the long pending cases and report to team manager

**Job Requirements**:

- SPM holders with at least 3 years of working experience in call centres
- Basic insurance knowledge would be definitely an advantage.
- Customer-orientated with good interpersonal and communication skills.
- Strong and proven problem solving skills.
- Service-oriented and positive mindset
- Proficient in both spoken and written English and Cantonese

**Remuneration Package**:

- Basic is up to RM4,500 depend on experience and qualification
- RM450 transportation allowance (fixed)
- RM300 Language allowance (fixed)
- Insurance & Medical Coverage including dependent (based on Job Function Level)
- 23 days leave allowance
- 1 day birthday leave
- Floating leave (Depend supporting country)
- Follow HK Public Holiday
- 16% Employer EPF
- OT Claimable / Meal Allowance
- Dental & Optical RM580 per annum
- Performance bonus

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Maternity leave

Supplemental Pay:

- Overtime pay
- Performance bonus

**Language**:

- Mandarin or Cantonese (preferred)

  • Contact Centre Officer

    1 week ago

    Kuala Lumpur Centre, Kuala Lumpur, Malaysia Prince Court Medical Centre Sdn Bhd Full time

    QUALIFICATION & EXPERIENCE: Minimum STPMMinimum 1 to 3 years general experience in a contact centre environment.Experience working in both outbound and inbound contact centre an asset.JOB TASK: Answering phones from customers professionally and responding to customer inquiries and complaints.Handling incoming requests from customers by e-mail or fax and...

  • patient advisor

    1 week ago

    Bukit Damansara, Kuala Lumpur, Malaysia KL Fertility & Gynaecology Centre Full time

    KL Fertility Centre is a fertility specialist centre providing fertility expertise for over two decades, helping couples across three continents achieve their dreams of having a child.We are seeking Patient Advisors to provide exceptional care and support to our patients throughout their fertility journey at KL Fertility Centre. This role will involve...

  • Contact Centre Executive

    1 week ago

    Kuala Lumpur, Malaysia Hays Malaysia Full time

    Background on the role: Our Contact Centre Sales and Service Representatives play a critical role in our organization, acting as the primary point of contact for our customers. As a Customer Service Representative, you will be responsible for delivering exceptional service by assisting customers with their questions, concerns, and requests. This includes...

  • Customer Service Executive

    6 days ago

    Kuala Lumpur, Malaysia OCBC Bank Full time

    **Customer Service Executive (Contact Centre)** **-** **(**25000077**)** **Services** - To attend to inbound calls enquiries over various range consumer financial products and services - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized...

  • Team Lead, Contact Centre

    6 days ago

    Kuala Lumpur, Malaysia ASK Resources Full time

    **Company Background** Multinational Banking Corporation **Job Title** Team Manager (Contact Centre) Primary Reporting Manager Team Head (Contact Centre) **Job Objectives** The Team Manager leads, manages and directs the activities of CSOs who provide customer support. Responsible to ensure customer service resources are utilized efficiently in...

  • Team Leader

    1 week ago

    Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

    Key Accountabilities Responsibilities Operations Management - Assist leadership team to manage overall operations of the contact centre. - Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc. - Ensure all relevant communications and data are updated and recorded. - Ensure action plans and deliverables are...

  • Client Support Executive

    6 days ago

    Kuala Lumpur, Malaysia Marsh Full time

    **Client Support Executive - Contact Centre (Supporting Singapore)** **What can you expect?** - Be a part of a regional operational shared service center - Interact diverse colleagues and stakeholders from various line of business within MMC **What is in it for you?** - Career Development and Training Opportunities - Explore opportunities to work on...

  • Client Support Executive

    1 week ago

    Kuala Lumpur, Malaysia Marsh Full time

    We are seeking a talented individual to join our** Contact Centre** team at **Marsh & McLennan Asia Business Services (MMABS)**. This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement. **Client Support Executive - Contact Centre...

  • International Student Advisor

    2 days ago

    Kuala Lumpur, Malaysia ELS Malaysia Full time

    Are you passionate about enhancing the international student experience and helping students succeed in their academic journey? If so, we invite you to join our dynamic team at ELS Language Centres, Malaysia, as International Student Advisor. **Position Overview**: The International Student Advisor/Student Advisor reports directly to the Centre Director and...

  • Contact Centre Consultant

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Bank Berhad Full time

    Contract period: 1 yearOffice location: CIMB Hub, Jalan Sultan IsmailCandidate is required to work on 24-hour-rotation shift.Walk-in Interview Details:Date :11 December 2025 (Thursday)16 December 2025 (Tuesday)18 December 2025 (Thursday)23 December 2025 (Tuesday)30 December 2025 (Tuesday)Time : 10.00 am to 3.30 pm (*break time : 1pm - 2pm)Venue : CIMB Hub @...