Japanese Speaking Sme Associate Manager
4 days ago
**ROLES & RESPONSIBILITIES**
- Support GSME in managing day-to-day operations activity
- Act as primary back-up for GSME where needed
- Participates in weekly collaboration meeting with client and provide relevant input on both Regular & NSO tasks
- Participates in weekly internal SME meeting to provide relevant updates related to SRM area
- Participates in UAT in coordination with ticketing tool module changes/system upgrades
- Operating as Queue Manager and assigning regular tasks to agents evenly on round robin basis
- Handling new agents training and access preparation
- Proactively inform GSME on potential challenges/issues/complaints
- Submitting correction paper for mistakes contributed by agents (IIQ correction)
- Acting as point of contact for agent’s inquiries related to process and tasks
- Handling irregular requests which are not from standard catalogs
- Support GSME on ad-hoc data request
- Acting as checker for Announcement requests
**REQUIREMENTS**:
- Diploma or bachelor's degree (Preferably in IT related)
- 3-5 years experience in the related field
- Excellent verbal and written communication skills in Japanese and English
- Client facing, global support, SRM support skills.
**JOB INFORMATION**
Industry: BPO Company
Working Location : Petaling Jaya, Selangor
Working Hours : Monday to Friday (8am to 5pm)
**Salary**: RM8,000.00 - RM9,500.00 per month
**Language**:
- Japanese (preferred)
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