Guest Service Officer

4 days ago

Kuala Lumpur, Malaysia SOMERSET AMPANG (M) SDN BHD Full time

Provide friendly and courteous reception, mail and information, cashiering, guest relations and business center service at the Guest Service. Attends to guest needs and complaints effectively. Ensures smooth operations and maintaining the established code of standards, efficiency and professionalism set by Management. Provide Management with timely feedback and reports of daily occurrence, incidents and complaints. 1.1 Prepares for guest arrivals and departure at the Guest Service. 1.2 Perform check-in, check-out, and cashiering. 1.3 Set up apartments prior to guest arrivals ensuring that all guest requirements and instruments are fully met. 1.4 Assist the telephone operators in the daily operations when required. 1.5 Follow up on all guest needs and update the communication book and computer system. 1.6 Sort and check incoming mail, faxes for the guest and ensure prompt delivery to guest. 1.7 Provides business center service to guest, i.e. photocopy, facsimile transmission, confirmation of flights, tour bookings etc. 1.8 Orders newspaper requirements for the apartments. 1.9 Handles reservation enquires and conducts show apartment for walk-in guest. 1.10 Maintains and ensure accurate records and reports for the tokettes and cash float. 1.11 Attends to all telephone calls in a polite and professional manner as set by the Management. 1.12 Performs cashiering functions, night audits functions and daily closing duties. 1.13 Assist Lobby Security Officer with security surveillance by screening all in-coming guests. 1.14 Practice good housekeeping, security and safety habits at the lobby, front desk, back office, bar, lounge and kitchen areas at all time. 1.15 Reports all operating equipment faults for immediate rectification. 1.16 If deem in need, to assist in performing site inspection for potential guest. 1.17 Maintains guest confidentially at all times. 1.18 Meet and greet guests upon arrivals and departure at the front desk and Sky Lounge. To present welcome treatment i.e. welcome drinks, garlands etc. 1.19 Maintains a friendly and professional relationship with guests. 1.20 Attends to guest needs and resolve complaints effectively. 1.21 Participate and assist in all guest activities organised by Management. 1.22 Co-ordinate with other departments on guest requests, arrivals, departures and transfers. 1.23 Always address guest by name.
CREDO Building People. Building Communities. VISION To be a leading global enterprise that enriches people and communities through high-quality real estate products and services. MISSION Customers We create great customer value and experiences though high-quality products and services. People We develop high performing people and teams through rewarding opportunities. Investors We deliver sustainable shareholder returns and build a strong global network of capital partners. Communities We care for and contribute to the economic, environmental and social development of communities.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

  • Guest Service Officer

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Park Hyatt Full time 30,000 - 50,000 per year

    Organization- Park Hyatt Kuala LumpurSummaryYou will be responsible for providing an excellent and consistent level of service to the guests. The Guest Service Officer - Concierge is responsible for providing exceptional service to guests and ensuring a smooth and efficient guest experience from arrival to departure, maintaining high standards of...

  • Guest Service Officer

    11 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia THE DARK HORSE - KUALA LUMPUR Full time 24,000 - 36,000 per year

    Report directly to the Front Office Manager / Duty Manager on all matters relating to guest occupancy status, cashiering and guest information services.Interact with all guests on all matters relating to rooming, cashiering and guest information services.Ensure that all guest information is complete upon arrival, including name, address and method of...

  • Guest Service Officer

    1 week ago

    Kuala Lumpur, Malaysia PARKROYAL Serviced Suites Kuala Lumpur Full time

    **Responsibilities**: - To provide welcoming atmosphere to guests with great smile and warm assistance at front office. - To assist guests efficiently, courteously and professionally in all front office related functions. - To handle check in process, registration and room assignment, assist in pre-registration and blocking of reservation when necessary. -...

  • Guest Service Officer

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia The Ascott Limited Full time $600 - $800 per year

    About the RoleThe Guest Service Officer is responsible for delivering excellent guest service through efficient front desk operations, guest engagement, and support across departments. This role requires flexibility to work on rotating shifts to ensure 24-hour guest service excellence.Key ResponsibilitiesHandle guest check-in and check-out in a professional...

  • Guest Service Officer

    12 hours ago

    Kuala Lumpur Centre, Kuala Lumpur, Malaysia Oasia Suites Kuala Lumpur (wholly owned by Pinehigh Development Sdn Bhd) Full time 30,000 - 60,000 per year

    Job Description:Report directly to the Front Office Manager / Duty Manager on all matters relating to guest occupancy status, cashiering and guest information services.Daily interact with concierge and security colleagues to ensure efficient handling of resident baggage and general safety in the building.Interact with all guests on all matters relating to...

  • Guest Service Officer

    1 week ago

    Kuala Lumpur, Malaysia KAITE PROPERTY MANAGEMENT SDN BHD Full time

    **Location**: Bukit Bintang, Kuala Lumpur **Company**: KAITE PROPERTY MANAGEMENT SDN BHD **Why Join Us?** As the first point of contact for our guests, **Guest Service Officers** play a vital role in creating a warm and welcoming experience. We are looking for friendly, professional, and service-oriented individuals who can assist guests from pre-arrival...

  • Guest Service Officer

    1 week ago

    Kuala Lumpur, Malaysia Oakwood Hotel & Residence Kuala Lumpur Full time

    Greet and assist guests in a courteous and professional manner upon arrival and departure - Handle guest check-ins and check-outs using hotel systems - Manage room reservations, cancellations, and amendments - Respond promptly to guest inquiries, requests, and complaints, ensuring all issues are resolved to the guest’s satisfaction - Coordinate with...

  • Manager, Guest Service

    12 hours ago

    Kuala Lumpur, Malaysia Ascott Full time

    About Us When you build a career at Ascott, we want to bring out the best in you. Whether you're an experienced professional pursuing a hospitality career or a student aspiring to learn more about the dynamic serviced residence sector, Ascott offers ample opportunities for individuals seeking to expand their horizons beyond boundaries. Across a variety of...

  • Guest Service Agent

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Group Full time 24,000 - 60,000 per year

    Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really...

  • Guest Service Agent

    2 days ago

    Kuala Lumpur, Malaysia Ibis Styles Kuala Lumpur Fraser Business Park Full time

    **Job Purpose**: As a Guest Service Agent, you will be the first point of contact for our guests, providing a warm welcome. You are responsible for ensuring a seamless guest journey from arrival to departure, consistently exceeding guest expectations and upholding hospitality standards. **Key Responsibilities**: - Greet, welcome, and assist guests in a...