Office Manager

**Key Responsibilities**:
Office Management / General Administration
- Ensure smooth running of the office and provide general administrative support to the teams.
- Provide EA support to Head of Operations and visiting executives, including diary management and travel coordination as required
- Answer and direct telephone calls as appropriate
- Manage suppliers, service contracts (communications, IT etc) and local office subscriptions, address issues promptly
- Assist with preparation of senior management team meetings when required, including taking minutes and circulating agendas
- Organise team meetings, video and conference calls and internal/external social events
- Coordinate travel (hotel, flights, travel insurance, visas) and ensure relevant tracking documents are up to date
- Coordinate mail and couriers, ensure records are maintained
- Attend and contribute to monthly Global Office Management team meeting
- Provide support to Head of Operations in coordination of annual NMG Charity Challenge as well as coordinate and encourage local participation in Charity Challenge activities
- Coordinate incentive vouchers for programme participants and Shout Out vouchers for staff
- Manage NMG Kuala Lumpur office call tree
- Maintain NMG Kuala Lumpur forms and templates as appropriate

Premises/Assets
- Ensure physical office environment is professionally presented, organised and clean; take prompt action to rectify issues
- Maintain and update contracts, office leases and insurance policies
- Liaise with building managers and landlords, attend fire warden training, maintain office access cards
- Coordinate replenishments for consumables, stationery or office supplies
- Maintain filing/archiving process
- Coordinate equipment maintenance and purchases

IT Administration
- Maintain service records for office equipment and up-to-date inventory of technology
- Liaise with the office’s external IT support provider (EISP) and NMG employees to solve IT issues (including new employee computer configuration)
- Monitor and supervise external IT support, on-site visits and service level agreements

Finance Support
- Authorise local office expenses payments
- Liaise with central Finance team on all relevant correspondence
- Manage supplier invoices

Human Capital Support
- Assist with light administration including onboarding/offboarding of staff and back up interview scheduling
- Conduct welcome and induction training (IT, Expensify, TSheets) for Kuala Lumpur office new joiners
- Good understanding of local policies or requirements pertaining to COVID restrictions etc.
- Ad hoc duties as assigned by Human Capital team

The NMG Group is a global advisory and intermediary firm focused exclusively in financial services. Established in 1992, NMG has enjoyed steady expansion internationally. We have clients across the world with our most established businesses in Australia, South Africa, Asia, the UK and Canada and a growing presence in the US and Europe. Our main offices are in Sydney, Singapore, Kuala Lumpur, Johannesburg, London, Toronto and New York.

At NMG Consulting we are a nimble firm of ~130 people focusing exclusively on the Insurance, Reinsurance, Wealth Management and Asset Management Industries. Our advisory model uniquely integrates Consulting, Insights and Analytics. Located globally, we are a diverse team of talented and experienced individuals, partnering with industry leaders to provide deep and powerful insights and knowledge.

We are constantly evolving and the range of work that we do rapidly challenges and expands our peoples’ knowledge. Our flat, team-based structures encourage participation from all experience levels - everyone is encouraged to contribute, regardless of their role. We advocate hearing different points of view, collaboration and constructive debate.

The Data & Analytics Practice has been providing actuarial, financial, strategy, management, and distribution consulting services to (re)insurance companies/ (re)takaful operators in Asia since its inception over 25 years ago.

Bachelor's or Equivalent