Customer Service Team Leader

2 days ago

Taman Tun Dr Ismail, Malaysia Hunters International Sdn Bhd Full time

**About the Client**

Engage Shift is a boutique business process outsourcing (BPO) provider that offers multi-lingual and omnichannel support, CX, back-office & automation services.



**Responsibilities**:

- Assist in the build-up, development, and management of customer support
- department to provide exceptional customer service to several online websites.
- Investigating and solving customers' problems, which may be complex or long-standing
- Issuing refunds and compensations to customers.
- Testing of new products and solutions, identifying, and highlighting technical issues and raising tickets using the companys ticketing system to ensure all items are resolved andcommunicating the status of this process to customers where necessary.processes to improve overall productivity.
- Assist in actively developing on the companys back office tools, platforms, and
- Lead a team that actively drives utilization of clients products and services
- Improving customer service procedures, policies, and standards for the organization
- Report on key statistics and trends of the department on a regular basis
- Assist the Customer Support Manager in staff appraisals and development
- Leading, training and coaching a team to deliver a high standard of customer service
- Staying connected and up to date on industry trends, competitors products and services

**Requirements**:

- **5 years **suitable experience, preferably with at least **3 years **in a Team Lead role including having managed telemarketing/telesales functionality
- Advance level of written **English **and adapt to various accents and tones
- Able to communicate effectively in English verbally
- **Diploma/ Degree **in Business Administration or related field
- Online e-commerce experience

**Remuneration**

Basic RM 5,000 - 6,200 + shift allowance + travel allowance

**Working hours**

Rotational Shift (Weekend & Night Shift)

**Job Types**: Full-time, Permanent

Pay: RM5,000.00 - RM7,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Night shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Taman Tun Dr Ismail: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- team lead: 1 year (required)

  • Customer Service Executive

    2 weeks ago

    Taman Tun Dr Ismail, Malaysia NH Prima International Sdn Bhd Full time

    **Responsibilities** - Handle customer complaints - Provide appropriate solutions and alternatives within the time limits - Keep records of customer interactions - Process customer accounts and file documents - Follow communication procedures, guidelines and policies - Identify and assess customers’ needs to achieve satisfaction **Requirements**: -...

  • Immediate Hiring] Customer Service Executive

    4 days ago

    Taman Tun Dr Ismail, Malaysia UBASE Asia Sdn Bhd (formerly known as Globee Services Sdn Bhd) Full time

    **Job description** **UBASE Asia Sdn Bhd** is a subsidiary of **UBASE, Inc.**, a leading business process outsourcing (BPO) company based in South Korea. UBASE Asia is known for delivering exceptional customer and business process management solutions, serving as an integral part of its parent company’s global network. With a strong commitment to...

  • Customer Service

    2 days ago

    Taman Tun Dr Ismail, Malaysia Cxl executive Full time

    **Customer Service Professional (CSP) LOTUS** Location: TTDI Damansara (nearby MRT TTDI) Working Days: Monday to Sunday (5 working days, 2 off days (rotational)) Working Hours: 9:00AM-6:30PM/11:30AM-10:00PM/1:30PM-11:00PM Training Location: TTDI Damansara (near MRT TTDI) Training Working Hours: Monday to Friday / 8:30 am - 5:30 pm Basic...

  • Customer Service

    7 days ago

    Taman Tun Dr Ismail, Malaysia UBASE Asia Sdn Bhd (formerly known as Globee Services Sdn Bhd) Full time

    **UBASE Asia Sdn Bhd** is a subsidiary of **UBASE, Inc.**, a leading business process outsourcing (BPO) company based in South Korea. UBASE Asia is known for delivering exceptional customer and business process management solutions, serving as an integral part of its parent company’s global network. With a strong commitment to innovation, operational...

  • Customer Service Representative

    4 days ago

    Taman Tun Dr Ismail, Malaysia UBASE Asia Sdn Bhd (formerly known as Globee Services Sdn Bhd) Full time

    **UBASE Asia Sdn Bhd** is a subsidiary of **UBASE, Inc.**, a leading business process outsourcing (BPO) company based in South Korea. UBASE Asia is known for delivering exceptional customer and business process management solutions, serving as an integral part of its parent company’s global network. With a strong commitment to innovation, operational...

  • Customer Service Executive

    1 week ago

    Taman Tun Dr Ismail, Malaysia UBASE Asia Sdn Bhd (formerly known as Globee Services Sdn Bhd) Full time

    We are seeking a detail-oriented and customer-focused individual to join our team as a **Customer Service Executive - KYC**. You will be responsible for handling customer inquiries and performing KYC verification to ensure compliance with regulatory requirements. **Responsibilities**: - Review and verify customer identification documents and data - Guide...

  • Customer Service

    2 weeks ago

    Taman Tun Dr Ismail, Malaysia QUILL ORTHOPAEDIC SPECIALIST CENTRE Full time

    **Job description** Customer service - Dealing with patients and other customers, stationed at the front desk, serving as the first point of contact for incoming patients and visitors. - In charge of answering phones and assisting callers with any information they need. Able to navigate a database of open appointment times to record the patient information...

  • Customer Service Support

    2 weeks ago

    Taman Tun Dr Ismail, Malaysia ACETRACK RESOURCES SDN BHD Full time

    Make a call and sms to customer - Monitoring backup battery alarm,no data,sos alarm - Resolving customer problem and issues - Update in the system and complete the reports - Evaluate problems to technician - Provide info on the company's products and back up battery alarm - A clear and friendly telephone voice - Good computer skills - Good teamwork skills...

  • Customer Service Associate

    5 days ago

    Taman Tun Dr Ismail, Malaysia 1Millennium International Sdn Bhd Full time

    **Job Details** - Perform outbound calls to promote products Unifi and Unifi Mobile Postpaid (UMP) packages to customer and generate targeted sales for the company - Answering and responding to inbound calls on company product promotion & packages - Ensure monthly sales target is achieved - To provide accurate information with excellent telephone...

  • Customer Support Officer

    1 week ago

    Taman Tun Dr Ismail, Malaysia Jasa Merin (Labuan) PLC Full time

    The Commercial Officer (“CO”) is responsible to support the commercial team in providing a comprehensive range of administrative and office support duties. The "CO" is also required to prepare the necessary reports for Commercial Manager and assist in all other day to day job activities. **Responsibilities**: To prepare and update the master voyage...