Customer Service Officer

3 days ago

Cyberjaya, Malaysia Agensi Pekerjaan Career International FOS Sdn Bhd Full time

Job Details:

- Ensure service delivered to customer, partner and/or riders meets contractual KPI’s
- Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
- Listen attentively to customer needs and concerns
- Demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support.
- Document all steps and information accurately without compromising quality of service.
- Participate in activities designed to improve customer satisfaction and business performance
- Handling multiple chat with multiple issue at the same time.
- Portray professionalism demeanour at all time to promote brand’s value
- Patient listener to manage customer/rider frustration with sense of empathy

Job Requirements:

- Able to communicate effectively with customers in a friendly and polite manner following the clients processes
- **Able to read, write, and speak fluently and spontaneously in both English and, Mandarin**:

- **Open for SPM, Diploma and Degree (minimum 6 months in CS)**

Pay: Up to RM4,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (required)

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