Customer Service Representative
1 day ago
**Role**:Customer Service Executive
**Timings**:Rotational Shifts (Contract To Hire)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Voice
Key Skills: Customer Service
- George Town ,Penang
RM 2,800 - RM3,300
Rotational Shift
**Qualifications**:
Education background:
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
Work experience:
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.
Required Interpersonal Skills:
- Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Must be able to speak, read and write in Mandarin
Technical Skills:
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
-
Customer Service Representative
2 weeks ago
Cyberjaya, Malaysia MYBARBER TECH SDN. BHD. Full time**Position : Customer Service Representative** **Location : Kenwingston Business Centre, Cyberjaya** **Benefits**: - _Medical Benefit_ - _Work Equipment_ - _Growth & Upskill_ - _Free Flow Pantry_ **About Us** myBarber is an innovative app that connects customers with professional barbers for seamless hair grooming services, either at barbershops or in...
-
Customer Service Representative
1 day ago
Cyberjaya, Malaysia GrowthFn sdn bhd Full timeThis are some of the responsibilities you will undertake. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...
-
Customer Service Representative
2 weeks ago
Cyberjaya, Malaysia GrowthFn sdn bhd Full timeThis are some of the responsibilities you will undertake. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...
-
Customer Service Representative
3 days ago
Cyberjaya, Malaysia MYBARBER TECH SDN. BHD. Full time**Life’s too short for boring jobs. Come join the MYBARBER crew - where the vibe is always electric!** - _Medical Benefit_ - _Work Equipment_ - _Growth & Upskill_ - _Free Flow Pantry_ **Location : Kenwingston Business Centre, Cyberjaya** **.** myBarber is seeking a dedicated and personable Customer Service Representative to join our team. This role will...
-
Customer Service Representative
1 week ago
Cyberjaya, Selangor, Malaysia Ansell Full time 40,000 - 80,000 per yearGENERAL SUMMARY OF POSITIONCustomer Service Representative provides maximum customer satisfaction by efficiently managing:the customer portfolio of his/her business or regionall internal customer service related processes in close cooperation with his/her internal customers like Sales, Logistics, Marketing, Credit & Control and Master DataRESPONSIBILITIES &...
-
Customer Service Representative
7 days ago
Cyberjaya, Malaysia NES Fircroft Full time**Role Purpose**: Be part of our Downstream -Trading & Supply Operations in Supply Chain and play a crucial role in the last leg of product delivery from Terminals to our Retail and B2B customers. **Accountabilities**: - Answering calls and represents a professional customer-focused image to the public and to resolve customer enquiries. - Pro-actively...
-
Travel Customer Service Representative
2 weeks ago
Cyberjaya, Malaysia REGENERATION RESOURCES Full timeAs a Travel Customer Service Representative, you will be the first point of contact for our Mandarin-speaking customers, ensuring they receive top-notch service throughout their travel journey. This role is crucial in maintaining our reputation for outstanding customer service. **Responsibilities** - Provide **excellent customer service** to clients by...
-
Travel Customer Service Representative
2 weeks ago
Cyberjaya, Malaysia REGENERATION RESOURCES Full timeAs a Travel Customer Service Representative, you will be the first point of contact for our Japanese-speaking customers, ensuring they receive top-notch service throughout their travel journey. This role is crucial in maintaining our reputation for outstanding customer service. **Responsibilities** - Provide **excellent customer service** to clients by...
-
Travel Customer Service Representative
2 weeks ago
Cyberjaya, Malaysia REGENERATION RESOURCES Full timeAs a Travel Customer Service Representative, you will be the first point of contact for our Taiwanese-speaking customers, ensuring they receive top-notch service throughout their travel journey. This role is crucial in maintaining our reputation for outstanding customer service. **Responsibilities** - Provide **excellent customer service** to clients by...
-
Airline Customer Service Representative
2 weeks ago
Cyberjaya, Malaysia REGENERATION RESOURCES Full timeAs an Airline Customer Service Representative, you will be the face of our airline, ensuring that our Mandarin-speaking passengers have a smooth and enjoyable travel experience from start to finish. **Key Responsibilities** - Provide **outstanding customer service** to passengers, answering inquiries about flight schedules, fares, and other travel-related...