E-commerce Manager
1 week ago
**E-Commerce Operation Job Scope**
- **Store Management**:
- Upload and update product listings with correct descriptions, images, and pricing.
- Ensure product availability and accurate inventory levels.
- **Order Processing**:
- Monitor incoming orders and coordinate timely packing and shipping.
- Liaise with warehouse or logistics teams to ensure smooth delivery.
- **Customer Service**:
- Handle pre
- Manage complaints, refunds, and return requests professionally.
- **Campaign & Promotion Execution**:
- Prepare for platform campaigns (e.g. 9.9, 11.11) by submitting deals and vouchers.
- Monitor performance and adjust offers to boost sales.
- **Data & Sales Reporting**:
- Track daily/weekly sales, traffic, and product performance.
- Generate reports and suggest improvements for low-performing SKUs.
- **Platform Compliance**:
- Ensure store complies with platform policies (e.g., Lazada, TikTok Shop rules).
- Update SOPs when there are policy or system changes.
- **Coordination with Marketing**:
- Work closely with marketing team for livestreams, product launches, or ad campaigns.
- Sync promotion timing and inventory readiness.
- **System Operations**:
- Use tools like Seller Center, WMS (Warehouse Management System), or ERP to manage backend tasks.
- Troubleshoot listing or system errors with platform support.
**Job Types**: Permanent, Contract
Contract length: 3 months
Pay: From RM2,700.00 per month
**Benefits**:
- Professional development
Schedule:
- Fixed shift
Supplemental Pay:
- Commission pay
- Performance bonus
Work Location: In person
Expected Start Date: 07/01/2025
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