E-commerce Manager

1 week ago


Subang Jaya, Malaysia onesell trading sdn bhd Full time

**E-Commerce Operation Job Scope**
- **Store Management**:

- Upload and update product listings with correct descriptions, images, and pricing.
- Ensure product availability and accurate inventory levels.
- **Order Processing**:

- Monitor incoming orders and coordinate timely packing and shipping.
- Liaise with warehouse or logistics teams to ensure smooth delivery.
- **Customer Service**:

- Handle pre
- Manage complaints, refunds, and return requests professionally.
- **Campaign & Promotion Execution**:

- Prepare for platform campaigns (e.g. 9.9, 11.11) by submitting deals and vouchers.
- Monitor performance and adjust offers to boost sales.
- **Data & Sales Reporting**:

- Track daily/weekly sales, traffic, and product performance.
- Generate reports and suggest improvements for low-performing SKUs.
- **Platform Compliance**:

- Ensure store complies with platform policies (e.g., Lazada, TikTok Shop rules).
- Update SOPs when there are policy or system changes.
- **Coordination with Marketing**:

- Work closely with marketing team for livestreams, product launches, or ad campaigns.
- Sync promotion timing and inventory readiness.
- **System Operations**:

- Use tools like Seller Center, WMS (Warehouse Management System), or ERP to manage backend tasks.
- Troubleshoot listing or system errors with platform support.

**Job Types**: Permanent, Contract
Contract length: 3 months

Pay: From RM2,700.00 per month

**Benefits**:

- Professional development

Schedule:

- Fixed shift

Supplemental Pay:

- Commission pay
- Performance bonus

Work Location: In person

Expected Start Date: 07/01/2025


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