Customer Service, Operations

We need a customer service personnel that help to entertain and handle all the related jobs from the customer request. We need the personnel is a fast learner, fast response to all the message & request from the customer, responsibility and good recorder. Besides, the personnel might need to support for some sorting/ on site observation when there is...

Role Description This is a full-time on-site role based in Bandar Klang for a Customer Service personnel. The employee will be responsible for assisting with customer inquiries, issuing bookings & other customer related documents. The employee will also be responsible for liaising internally with various departments ( Operations, Sales, Documentations ) to...

If you are looking to excel and make a difference, take a closer look at us We’re hiring for Customer Service & Operations Manager (Klang Valley) - Reporting to the Branch Manager, our Customer Service and Operations Manager is responsible to maintain seamless daily branch operations through leading, guiding, and mentoring the operations team. The role...

Responsibilities: - Strong problem solving and analytical skills. - To monitor floor operations and oversee promotion setup and events performance. - Respond promptly to customer enquiries and resolve complaint via phone or face-to-face contact. - Handling all services/facilities provided at the Information Counter (baby stroller, wheelchair, umbrella,...

Adhering to service level agreements for incoming buyer chats. - To deliver excellent CS and manage the needs of our customers (through communication channels : Live chat). - Liaise with other departments such as CS, Warehouse, or Logistics teams as required to resolve user issues. - Professionally handle the high volume of inquiries from customer. - Take...

Job Title: Customer Service Executive (NVOCC, Liner, Freight Forwarding - Full-Time) Location: Klang **Job Description**: Key Responsibilities: - Handle customer inquiries and resolve issues related to NVOCC, liner, and freight forwarding services. - Coordinate with internal teams to ensure timely and accurate delivery of services. - Provide customers...

**DUTIES & RESPONSIBILITIES** - Report directly to H.O.D and assist daily operation required. - Need to resolve the issues on problems or complaints from customers relating to range of services as quickly as possible in a professional and prompt manner. - Handling from customer’s order, arranging & coordination until issuance of...

**Responsibilities**: - Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely. - Support the operations & Sales in the execution of the service delivery. - Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon. -...

**CUSTOMER SERVICE - FREIGHT** 1. To be responsible for customer service functions in freight department. 2. To work closely with Sales to handle customer operational requirements. 4. To be responsible for data entry and data updating in operating system. 5. To ensure mandatory documentations are files in the respective job. 6. To handle customer...

**The Company** Our client is a liner shipping company who provides liner and feeder operator services to Asia, Middle East, India Subcontinent and Africa. The Customer Service Executive will be handling customer booking processes and space management with head office and enhance customer satisfaction. To support and collaborate with team members in...