Guest Service Officer
2 days ago
**Responsibilities**:
- Calculate the in-house guest deposit before start the shift, to ensure all the deposit are tally with report.
- Posting city ledger account into individual account before guest check out & to ensure all the city ledger account with a supporting document.
- Double check all the guest unbalance amount before guest check out.
- Double check all the reservation requests of future guests, file the guest reservation record as per SOP.
- Answer all incoming calls and forward incoming calls to the desired extension when requested.
- Refer arrival list & assign rooms &ensure the room type is reserved with correct date and room type.
- To handle and solve all enquiries, feedback and complaints from guest. Inform OE/ HM when necessary.
- Coordinate room status updates with the house keeping department and notifying housekeeping of all check outs, late check outs, early check in & special requests.
- Provide information to the guest about the hotel’s products & services, nearby food & beverage outlets, places of tourist interest in the city & around when necessary.
**Benefits**:
- EPF
- SOCSO
- Annual Leave
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Guest Service Officer
2 days ago
Perai, Malaysia ISLAND LANDCAP HOSPITALITY SDN BHD Full timeCalculate the in-house guest deposit before start the shift, to ensure all the deposit are tally with report. - Posting city ledger account into individual account before guest check out & to ensure all the city ledger account with a supporting document. - Double check all the guest unbalance amount before guest check out. - Double check all the reservation...
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Front Office Duty Manager
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Front Office Assistant
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Duty Manager
7 days ago
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