Guest Service Officer

2 days ago


Perai, Malaysia ISLAND LANDCAP HOSPITALITY SDN BHD Full time

Calculate the in-house guest deposit before start the shift, to ensure all the deposit are tally with report.
- Posting city ledger account into individual account before guest check out & to ensure all the city ledger account with a supporting document.
- Double check all the guest unbalance amount before guest check out.
- Double check all the reservation requests of future guests, file the guest reservation record as per SOP.
- Answer all incoming calls and forward incoming calls to the desired extension when requested.
- Refer arrival list & assign rooms &ensure the room type is reserved with correct date and room type.
- To handle and solve all enquiries, feedback and complaints from guest. Inform OE/ HM when necessary.
- Coordinate room status updates with the house keeping department and notifying housekeeping of all check outs, late check outs, early check in & special requests.
- Provide information to the guest about the hotel’s products & services, nearby food & beverage outlets, places of tourist interest in the city & around when necessary.

ABOUT US
Island LandCap Hospitality Sdn Bhd, a member of Island LandCap Properties Group.

We are a hospitality management company which strives to challenge the status quo and established order. With our creative strategies and best practices, we as management team consists of leaders and specialists from both within and outside the hospitality world, we know how to achieve success and understand how to develop sustainable business models that generate profit year-after-year.

VISION
A world-class hospitality organisation.

MISSION
Committed in providing elite quality hospitality services and experience to all our guests and partners at all times.

CORE VALUES
Professional
We commit our best in everything we do to all our guests, striving for excellence by exceeding expectations and distinguishing ourselves through elite performance.

We Care
By creating a conducive working environment, nurturing them to their fullest potential and recognizing their contribution to all our employee.

We Are Team Player
Our “team” makes our company stronger. Bringing every contributor together for the betterment of all. Our “elite spirit to serve” makes our company stronger - Work Hard, Play Hard, Every second

One Goal, One Heart, One Team
Together we make it happen
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent



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