PMO Lead

APAC PMO Lead for Infrastructure Services

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial

and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through

a diversified, multichannel distribution network.

Corporate Operations provide a wide range of services to the organization such as Finance, Internal Audit, Communications, Security and Human Resources.

About the role

What you need to know:
The APAC Regional IS PMO Lead will lead a team of project managers, including employees and contractors, and have day to day responsibility for complex, strategic infrastructure programs ensuring the desired business outcomes are delivered within cost, schedule and scope commitments.

Will lead multiple project teams, manage stakeholder and sponsor relationships, manage the program financials and provide transparency to overall program health.

Scope and Impact:

- Manages multiple project managers and their teams, overseeing their project execution ensuring overall program deliverables are met per cost, schedule and scope commitments, proactively handling escalations as necessary to ensure program goals are accomplished and are in line with business objectives
- Monitors and coordinates dependencies across the projects in the program, and resolves conflicts.
- Maintains regular interactions with the executive sponsor and stakeholders to inform, alert, negotiate and maintain a continuing good relationship and shared vision for the program outcome. This includes providing regular status reports in various formats and forums ensuring full transparency of program status and health.
- Manages programs major time frames and the definition of its major deliverables to address and meet the desired goals and outcomes. This includes establishing appropriate governance functions for the program in accordance with enterprise policies and practices, and on behalf of the executive sponsor or senior responsible owner.
- Manages program budget and manages expenditure within agreed spending plans.

Autonomy and Decision Making:

- Applies expert analysis techniques in areas of specialization to make decisions.
- Decision-making authority may extend beyond both area of specialization and unit/team.
- Sets priorities and/or sequence of task to achieve objectives with little to no oversight.

Leadership:

- Provides expertise in planning, developing, and executing business-critical strategic initiatives.
- Provides guidance and support to project managers.

Knowledge and Expertise:

- Has comprehensive knowledge and understanding on program and project management execution, as well as in project management knowledge areas including integration, scope, time, cost, quality, resource, communications, risk, procurement, and stakeholder management.
- High level of expertise in Microsoft Project, Excel and other Office tools.

Key Relationships

Internal

Global and International IS PMO leads

Global and regional IS Leadership team

Infrastructure and business project team members

External

Third party partners and vendors

What we’re looking for:
**Requirements**:

- Undergraduate degree in a relevant field or proven record of experience in technology / project management roles with required years of experience
- 10+ years related program/project management experience, preferably in a large, global organization.
- Transformational Project exposure.

Competencies and Capabilities

Proficiency in the following areas:

- Business / Industry Knowledge: Demonstrates an understanding of the industry, business segments and external customers and can articulate key differences in customer needs and expectations.
- Strategic Positioning: Identifies solutions that support enterprise strategy, impact critical business outcomes, and drive organizational success through the evaluation of internal and external business contexts.
- Partnership: Translates business requirements with colleagues to ensure services are achieving the desired outcomes.
- Talent Cultivation: Leverages understanding of capability required for business success to develop and implement innovative solutions that enable a culture of talent growth.
- Critical Thinking: Able to identify, anticipate and prevent businesses problems and match an appropriate solution; Demonstrates intellectual curiosity i