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Sales Coordinator/customer Service
2 weeks ago
**Summary**:
We are seeking a passionate and driven **Customer Experience Executive** to be the voice of our brand. A self-initiator who can remain calm in a fast-paced and exciting startup working environment. A convincing, honest conversationalist who can gain trust and build long-lasting connections with our customers.
**Key Responsibilities**
- Provide accurate, timely, and complete information to customers.
- Maintain a positive and professional attitude in all interactions.
- Guide customers through the ordering process on our platforms.
- Go the extra mile to create memorable customer experiences.
- Resolve product or service issues and follow up to ensure resolution.
- Collaborate with internal teams (operations, production) to meet customer needs.
- Continuously improve service processes and contribute to team strategy.
- Identify upselling and cross-selling opportunities.
- Track and report customer feedback to support product and service improvement.
- Ensure goods are delivered on time to customer.
- Keeping track of customer's order and update customer on the order status when necessary.
- Handling customer's complaint or enquiry in a professional manner.
- Maintain customer database and managing relationship with existing customers into the master date based system.
- To monitoring the sales performance, Responsible to lead the sales activities.
- Responsible for achieving allocated sales target.
**Job Requirements**:
- Must be conversationally bilingual in excellent written & communication skills (both in Malay & English) in order to attend sales inquiries and concerns from customers by phone, electronically or in person.
- Good team player with excellent communication and interpersonal skills and passion for talking to customer.
- Required Skill(s): Positive, problem solving, enthusiasm, fast learner, strong in teamwork, able to adapt ad hoc request, willingness to learn new skills, easier to adapt to new working environment, energetic, innovative and able to work under pressure.
**Job Types**: Part-time, Permanent, Contract, Fresh graduate
Pay: RM1,800.00 - RM2,000.00 per month
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Sales: 1 year (preferred)
Work Location: In person
