Teammate - Mandarin Speaker

1 week ago

Damansara Utama, Malaysia Career Search Full time

**Responsibilities**:

- To provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics.
- You will filter content from the client's website.
- You will also perform data and research functions.
- You will provide support through known basic troubleshooting techniques.
- You will also manage and resolve customer complaints.
- You will identify and escalate priority issues.
- You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
- You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
- You will meet and exceed client mandated KPI's (Key Performance Indicators).
- You must also ensure consistent performance based on a continuous improvement model.
- You must also ensure that all login and Passwords (both Internal & External) are kept confidential.
- You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with company policies and procedures.
- You will also provide feedback to management concerning possible problems or areas of improvement.
- You will also perform other duties as assigned by management.

**Requirements**:

- SPM and above
- Malaysian that can speak in fluent Mandarin and basic English, as staff will support Taiwan Market
- Must be able to type in traditional mandarin
- Must be able to commit to shift
- Fresher is acceptable

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,800.00 - RM3,700.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (required)

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