Restaurant Manager

Position : RESTAURANT MANAGER

Report to : Area Manager

Job Function: Present, monitor and control the service quality of the restaurants to ensure up to the standard. Coordinate all restaurant affairs. Responsible for ensure the operation is smooth and efficient.
- Able to work **Setia City Mall**

**Responsibility**
- Promotes, works, and acts in a manner consistent with the mission of **Luna Luna**
- Ensures that all restaurant policies, procedures, standards, specifications, guidelines, and training programs and followed and completed on a timely basis.
- Achieves the company objective in sale, service, quality, ambience, sanitation, cleanliness through training of employees and creating a positive and productive working environment.
- Conducts daily roll calls or briefings and inspects the employees grooming and appearance uniform accountabilities of the absolute highest level.
- Ensures that all service staff are always alert, pleasant and ready to serve.
- Monitors budgets and payroll records, and reviews financial transactions to ensure that expenditures are authorized and budgeted.
- Reviews financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
- Organizes and directs worker training programs, resolve personnel problems, make hiring and termination decisions, and evaluate employee performance.
- Ensures that all guests feel welcome and are given responsive, friendly and courteous service at all times.
- Assesses staffing needs and recruit staff.
- Continually strives to develop staff in all areas of managerial and professional development.
- Oversees and ensures that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
- Implements restaurant marketing, advertising and promotional activities and campaigns.
- Attends to complaints so directed to him/her, disposes of such complaints expeditiously and reports any complaints, comments and compliments from guests to management.
- Understands and knows well the power of ENT for customer if necessary like food complaint, service complaint and food delay from more than 15 to 20 minutes.
- Inspects the turnout, department and punctuality of his/her staff and ensures that they are in keeping with the Restaurant’s established standards.
- Monitors and finds out a improve solution for operation.
- Keeps notice on public holiday, coming activity and peak season and inform all staff to get ready for the busy time.
- Ensures that all staff are screen properly when hired and make sure arrange a hostel if needed, prepared uniform, and arrange a senior to guild for first weeks.
- Motivates, educates and develops staff on a continuous basis to achieve an overall maximum of efficiency
- Provides staffs training needs and to conduct such skill / procedural training to upgrade the quality of service.
- Informs management if there is training needs support from management.
- Informs management if there is any machine, equipment or tool is spoiled / need service or repair and other maintenance issue.
- Always lead by an example to all staff and colleagues.
- Takes note in every information from management.
- Follows up and practice every job task assigned from management.
- Have self-discipline, initiative, and leadership ability is a must.
- Have a pleasant, polite manner and a neat and clean appearance
- Must be able to handle the pressures of job task in a wide range and find out a solution to settle any incident or accident happen.

**Requirements**:

- Min. 2 - 3 years in managerial position, preferably F&B
- Required language: Bahasa Malaysia and English
- Required Skills: Results-oriented, team player, positive attitude, customer oriented, self-motivated, willingness to learn and has the ability to prioritize
- Able to work on shifts, weekends and public holiday.

**Benefits**
- 5 working days only
- Insurance coverage
- Medical
- Staff Meal
- EPF and SOCSO

**Job Types**: Full-time, Contract

**Salary**: RM3,500.00 per month

**Salary**: From RM3,500.00 per month

**Benefits**:

- Meal provided

Schedule:

- Rotational shift

Ability to commute/relocate:

- Setia Alam: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Restaurant Management: 1 year (preferred)