E-commerce Operation Manager

**As the Operations Manager, you'll be a key member of our E-commerce team who play a crucial role in shaping and executing our operational strategy, ensuring that all our E-Commerce business operations run smoothly, efficiently, and with exceptional quality. You'll be responsible for building a robust operational framework, managing day-to-day operations, and leading a high-performing team. If you are a strategic and hands-on leader who is passionate about building efficient operations and empowering a team to achieve great things, this could be the opportunity where your leadership makes a real impact, we'd love to hear from you**:
***What You'll Do**:

- **Develop and Optimize Operational Frameworks**: Design, implement, and continuously improve the operational processes and standard operating procedures (SOPs) for the D2C business. This includes managing workflows for client onboarding, store management and reporting.
- **Team Leadership and Management**:Lead, mentor, and motivate the Operations team to ensure they meet performance targets. You'll be responsible for team development, performance reviews, and fostering a collaborative and productive work environment.
- **Oversee Day-to-Day Operations**: Ensure all operational tasks are completed accurately and on time, maintaining high standards of quality and efficiency. You'll be the point person for resolving operational issues and implementing corrective actions.
- **Cross-Functional Collaboration**: Work closely with other departments, including Account Management, Brand Strategy and Creative Development, to ensure seamless execution of business strategies and projects.
- **Performance Monitoring and Reporting**: Define and track key performance indicators (KPIs) to measure the effectiveness of operational processes. Prepare and present regular reports to the Department Head, highlighting progress, challenges, and opportunities for improvement.
- **Quality and Compliance**:Ensure all operations adhere to company policies, industry standards, and regulatory requirements.

**Who You Are**:

- At least 5 years of experience in an operations management role, preferably within the e-commerce or D2C industry. Experience in a startup or a fast-paced environment is a plus.
- A natural leader with a proven ability to manage, train, and inspire a team. You're empathetic yet results-driven and can effectively delegate tasks.
- Strong analytical and problem-solving skills. You can quickly identify issues, analyse data, and implement effective solutions.
- You're not just a doer; you can think strategically about how to improve processes and build scalable operational frameworks that support business growth.
- Excellent communication and interpersonal skills. You can articulate complex ideas clearly and effectively, whether you're speaking with your team, senior management, or external partners.
- Have a keen eye for detail and a strong commitment to quality and accuracy in all tasks.
- Proficient with operational management software and tools. Experience with platforms like Shopify, Magento, or other e-commerce and marketplaces is highly desirable.

**Why You'll Love It**:

- **Innovative Environment**:Be at the forefront of AI-powered livestream commerce
- **Growth Opportunities**:Room to develop client-facing and strategic skills in a fast-scaling business
- Competitive Salary
- Performance Review (twice a year)
- Yearly Performance Bonus
- Annual MVP Awards
- Work in a professional, active, international, and dynamic environment
- Good chance to explore new trends in the digital market