Client Solutions Manager, Malaysia

4 days ago

Kuala Lumpur, Malaysia Meta Full time

The Client Solutions Manager is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. They have a passion for advertising and believe the future of marketing is identity-based, data-driven and grounded in measurable business results. With proven understanding of both online and traditional media, this role is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities, and use data and analytics to build a consultative solution for our customers. The Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires strong consultative sales, analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This role is based in KL, Malaysia

**Client Solutions Manager, Malaysia Responsibilities**:

- Media Strategy, Planning, Measurement & Optimisation:

- Outlines measurement solutions and appropriate campaign structures based upon client's key KPI’s
- Manages and consults on complex advertising solutions and integrations
- Manages revenue delivery and budget spend, including daily optimisation and providing real time targeting recommendations
- Platform & Product Expert:

- Articulate and update clients on Meta product and developments
- Responsible for educating clients and agencies on best practices
- Drives product innovation based upon client's business strategy & operational needs
- Build and manage relationships with key clients and agency partners (Media, Creative, PMD, etc.)
- Project Management:

- Manage complex work streams to optimise marketing objectives for clients
- Manage analytics and dashboards to advise clients (e.g. daily client facing data/insights reporting, understanding performance across hundreds of accounts used by client, setting up pipelines to pull conversion and impression data, etc
- Cross-functional collaboration of all projects
- Relationship Management:

- Oversee delivery and revenue recognition for the businesses/accounts you are assigned to. Identify up-sell opportunities across your accounts and partner with the Client Partners to drive incremental revenue

**Minimum Qualifications**:

- Understanding of major advertising success metrics
- Experience working effectively with XFN teams and all levels of management (internally and externally)
- 5+ years’ experience working directly with marketing, media and/or consulting companies and demonstrated leadership experience required
- Experience with the industry or business trends in the industry (Omnichannel marketing, data and technology solutions, ad-tech, partnerships, CRM)
- Extensive experience as a Meta user and familiarity with Meta’s ad solutions strongly preferred

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