Collection Leader

4 days ago

Petaling Jaya, Malaysia Johnson Controls Full time

**WWho we are**:
Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away

**What you will do**:

- Leads the collection team to meet the cash collection target
- Provides the cash forecast
- Leads the discussion with customer and related parties
- Leads the collection process for assigned customers.
- Keeps detailed notes and records of all communications and actions.
- Answers questions customers have about billing statements.
- Negotiates partial repayments and payment plans when possible.
- Keeps track of payment due dates and sends reminders.
- Updates the account status when the debt has been paid.
- Investigates billing errors and disputes and follows up with customers.
- Sends necessary paperwork to customers and credit bureaus promptly.
- Maintains confidentiality and the utmost discretion.
- Collaborates with legal team / lawyers if legal action is required.

**What we look for**:

- Worked as a collector or collection leader.
- Fluent in English.
- Strong understanding of billing and collection processes.
- Outstanding communication and interpersonal skills.
- Highly skilled in negotiation.
- In-depth knowledge of laws and policies related to debt collection.
- Good administrative skills and SAP knowledge is a plus.

**What we offer**:

- Competitive salary
- Paid vacation/holidays/sick time
- Comprehensive benefits package
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy

LI-LW2
LI-Onsite

  • Team Leader Collection

    4 days ago

    Petaling Jaya, Malaysia Az Zahra Smart Solution Full time

    **Responsibilities**: - DUTIES & RESPONSIBILITIES: - 1. Each Leader/Head of Department must constantly monitor collection performance of their team's staff on a daily/weekly and monthly basis in order to achieve collection targets.- 3. Assisting subordinate staff, especially those with no experience in following up files by preparing systematic plans and...

  • Credit Control

    2 weeks ago

    Petaling Jaya, Malaysia Kimberly-Clark Full time

    Credit Control & Collections Team Leader **Key Responsibilities**: - Responsible for reviewing AR Aging with the Credit Control Officer on a Weekly / Months and active following up outstanding debts from customers and meeting collection DSO target and maintaining positive cash flow for multiple countries. - Continuously evaluates customer credit exposure...

  • Team Leader

    2 weeks ago

    Petaling Jaya, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Productivity 1. To support or carry out day to day supervisory role including account review and reporting on account insights for collection meeting. 2. To back up in the absence of Team Leader/Team Manager to ensure the smooth running of day-to-day operations. 3. To ensure that...

  • Team Leader

    1 week ago

    Petaling Jaya, Malaysia MPSG Development Sdn Bhd Full time

    Branch : Petaling Jaya **Benefits**: - Claim : dentist, medical check up, body check up, petrols - EPF, EIS & SOCSO Available Work Hour : 9.00am - 5.30pm Monday to Friday - 10% from Current Salary + Monthly High Commission - Manage a team of recovery officers especially in ensuring collections are up to par with targets set - Sets Credit & Collection...

  • Revenue & Collection Team Lead

    1 week ago

    Petaling Jaya, Malaysia TopNotch Full time

    **Team Leader, Collection (Malaysia & Singapore)** **About the Role** As a Team Leader for the Collection team in Malaysia and Singapore, you will be responsible for building strong, long-term relationships with assigned clients while ensuring effective debt recovery aligned with company policies and strategies. This role requires excellent negotiation,...

  • Revenue & Collection Team Lead

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia ZOM-IN Full time 60,000 - 80,000 per year

    Team Leader, Collection (Malaysia & Singapore)About the RoleAs a Team Leader for the Collection team in Malaysia and Singapore, you will be responsible for building strong, long-term relationships with assigned clients while ensuring effective debt recovery aligned with company policies and strategies.This role requires excellent negotiation, analytical, and...

  • Collection Officer in Bandar Utama

    1 week ago

    Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

    **Client: MNC Japanese Financial Provider** **Location: Bandar Utama** **Salary: Basic + commission** **RESPONSIBILITIES** - Regimented calling to debtors for payment - 140 accounts per day & success rate. - Discussion with debtors on repayment scheme or restructuring of loan to update arrears. - Initiate site visit and searches to ascertain whereabouts of...

  • Collection Officer

    1 week ago

    Petaling Jaya, Malaysia Upscale Sdn Bhd Full time

    Responsibilities: - Regimented calling to debtors for payment - 140 accounts per day & success rate - Discussion with debtors on repayment scheme or restructuring of loan to update arrears - Initiate site visit and searches to ascertain whereabouts of uncontactable hirer - Monitor accounts to identify outstanding debts - Investigate historical data for each...

  • Collection Officer

    7 days ago

    Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

    **RESPONSIBILITIES** - Regimented calling to debtors for payment - 140 accounts per day & success rate. - Discussion with debtors on repayment scheme or restructuring of loan to update arrears. - Initiate site visit and searches to ascertain whereabouts of uncontactable hirer. - Other miscellaneous task assigned by Team Leader or Manager. **REQUIREMENTS** -...

  • Collections Team Leader

    2 weeks ago

    Petaling Jaya, Malaysia MP Success Group Sdn Bhd Full time

    **Job Purpose**: To lead and supervise a team of debt recovery officers in achieving collection targets, ensuring quality service, compliance with policies, and continuous improvement in recovery strategies. **Key Responsibilities**: - **Team Supervision & Performance**: - Monitor, guide, and motivate the debt recovery team to meet individual and team...