Recovery Administrator

**Job Summary**

The Recovery Coordinator is responsible for managing the full administrative and coordination process of overdue accounts. This role ensures that all recovery cases are properly received, tracked, and processed — from initial employer verification to issuance of demand letters and insolvency submissions. The position acts as a key bridge between the Accounts, Collectors, and Legal departments to ensure effective and timely debt recovery.

**Key Responsibilities**

**1. Data Management & Case Assignment**
- Receive and review the monthly list of overdue or default accounts from the Accounts team.
- Verify debtor details for accuracy and completeness before case assignment.
- Contact employers or relevant third parties to identify the reason for outstanding balances.
- Categorize cases (e.g., employer issue, resignation, deceased, etc.) and assign them to the appropriate collector or field officer.
- Track all cases in the recovery database or CRM system, ensuring updates are accurate and timely.

**2. Documentation & Legal Preparation**
- Prepare and issue Letters of Demand (LOD) for collector distribution.
- Draft and coordinate Legal Notices of Demand in collaboration with the Legal or Compliance team.
- Assist in preparing and submitting Insolvency Claims or Proof of Debt documents when required.
- Maintain proper filing and documentation for all recovery and legal cases (both physical and digital).
- Ensure all legal correspondence follows proper format and timeline as per internal SOPs.

**3. Communication & Coordination**
- Liaise with internal departments such as Accounts, Finance, Collectors, and Legal to ensure smooth case handling.
- Follow up with collectors for case updates, payment arrangements, or employer responses.
- Communicate clearly with employers to verify employment status, salary deduction issues, or repayment plans.
- Support the Recovery Manager in escalations, legal submissions, or high-value default cases.

**4. Reporting & Monitoring**
- Maintain an accurate and updated Recovery Master Database of all active, closed, and legal cases.
- Generate weekly and monthly reports on:

- New cases received
- Collections assigned
- Legal actions taken
- Recovery success rate and outstanding status
- Highlight problematic or unresponsive cases to management for further decision-making.

**5. Compliance & Continuous Improvement**
- Ensure all communication and recovery actions comply with company SOPs and relevant financial regulations.
- Maintain confidentiality of customer and employer information at all times.
- Continuously review and improve documentation processes for efficiency.
- Provide administrative support for any audit or compliance reviews.

**Key Skills & Competencies**
- Strong organizational and coordination skills.
- Excellent communication (verbal & written) — fluent in Bahasa Malaysia and English.
- Detail-oriented with ability to handle sensitive documentation.
- Strong follow-up and problem-solving mindset.
- Proficient in Microsoft Excel, Word, and database/CRM management.
- Familiarity with legal or debt recovery procedures is an advantage.

**Qualifications & Experience**
- Diploma or Degree in Business Administration, Finance, Accounting, or related field.
- Minimum 2 years of experience in recovery, collections, or admin coordination (preferred).
- Experience dealing with legal letters, debt collection, or financial documentation is highly desirable.

**Performance Indicators (KPIs)**
- Accuracy and timeliness of monthly recovery data entry.
- Percentage of cases successfully assigned and followed up.
- Turnaround time for preparing LOD and legal documents.
- Reporting accuracy and update frequency.
- Compliance with company SOPs and confidentiality standards.

**Job Types**: Full-time, Permanent

Pay: From RM2,300.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
- Vision insurance

Work Location: In person