Coordinator, Sea Freight Import

2 days ago

Bayan Lepas, Malaysia Agensi Pekerjaan Synergy Staffing Full time

**JOB OVERVIEW**
- Billing customers within the KPI.
- Submitting billing reports to customers.
- Updating milestones/PRS (profit share) and completing CMP for shipments

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- All import shipments/jobs must be billed within the KPI, with an Invoice Speed of 7 days from Actual Time of Arrival.
- Responsible for all General customers and other key accounts assigned by the Import Ocean Manager.
- Coordination of call forwards and service decisions that meet customer requirements and maximize profit for company.
- Running milestone reports from CW daily and proceeding with billing for unbilled shipments.
- Ensuring all billing is auto-rated, with a KPI Autorating target of 50%.
- Checking origin charges and accepting the IC (intercompany in) in the same month as shipment arrival.
- Updating accruals/costs immediately upon billing.
- Clearing web costs daily before the end of the business day.
- Providing Profit Share to the origin office within 2 days after billing completion.
- Completing CMP for a job once all tasks above are complete and there are no pending milestones in the shipments.
- Following up for missing documents with the origin station and/or the customer.
- Resolving client disputes on rates; referring to Import Manager for Ocean freight for any disputes that require assistance.
- Communicating and resolving exceptions and incidents with customers promptly.
- Creating and maintaining a cordial business relationship with customers, operations, and sales staff through regular feedback sessions and communication.
- Promoting, presenting, and adhering to professionalism and policies at all times.
- Maintaining accountability and accuracy for meeting deadlines for monthly and weekly reports.
- Resolving customer disputes, such as billings, carrier issues, Origin and Overseas station on service failure and providing feedback to the customer in a timely manner.
- Backing up coworkers when necessary.
- **QUALIFICATIONS**
- Minimum of 3 years' experience in forwarding.
- Experience with Cargowise.
- Strong communication and interpersonal skills.
- Initiative and ability to work in diverse environments and cultures.
- Network and relationship-building skills.

**Job Type**: Contract
Contract length: 12 months

Pay: RM3,800.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday

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