Customer Service Chief Clerk

3 days ago


Pasir Gudang, Malaysia GOLDEN FRONTIER PACKAGING (JOHOR) SDN BHD Full time

Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)
- English (preferred)

Work Location: In person

Expected Start Date: 07/01/2025



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