Customer Service Manager

11 hours ago

Melaka, Malaysia FLESSO TECHNOLOGIES SDN BHD Full time

**The Important Role**

The Role is to provide excellent leadership to Customer Service Department to ensure an efficient and profitable business by increasing customer satisfaction, loyalty, retention, and exceeding customer expectations. You are involved in managing the company's operation and customer service, as well as social media and eCommerce channels.

**You will play an important role in**:

- Engaging in all forms of consumer and wholesale customer service.
- Ensure the smooth running of the Customer Service Department, establish and maintain good rapport with the Company’s customers.
- Monitoring, updating, and conducting live chats across company eCommerce and social media channels.
- Developing growth strategies and plans, by identifying and mapping business strengths and customer needs.
- Overseeing the development of marketing literature, communication and branding.
- Monitoring inventory levels and ensuring eCommerce sites are up to date and accurate as well as facilitating stock takes with our warehouse team.
- Updating reporting templates regularly.
- Planning and execution for local, national, and international marketing plans and promotions across several channels.
- Providing specialist advice on customer service and products.
- Ensure effective communication and liaison within the department.
- Provide administrative support to the Owner and across different functions.
- Follow all operating procedures in a methodical and structured manner whilst providing exceptional attention to detail.
- Complete additional office duties as directed.

**To be successful in this role, you will need to have**:
5 years previous experience gained in a similar role. Ideally in E-commerce.

Experience with e-commerce and social media sites such as Facebook, Shopee, and Lazada and TikTok would be an advantage.

Proficiency in English and Bahasa Malaysia both verbal and written. Mandarin speakers would be welcome to apply.

Ability to communicate in a clear, easy-to-understand manner.

You will need a good eye for detail, coupled with quality communication ability.

You absolutely must be experienced in using Microsoft Excel and Good skills with the rest of the MS Office suite will also be important.

Strong work Ethics. You must be discreet and have respect for the importance of maintaining the confidentiality of sensitive material.

Highly developed organization and time management skills with the ability to multitask.

Organized, thorough, accurate, and eye for detail.

The ability to solve problems independently.

Exceptional customer focus, both internal and external, and positive with a proactive approach to sales and customers.
- A highly social environment with passionate people, where things don't stop at 5 If you are someone who engages in their job this could be for you_

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift

Application Question(s):

- How many year of experience in managing e-Commerce and Social Media?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer service: 5 years (required)
- Social media management: 4 years (required)
- E-commerce: 4 years (required)

**Language**:

- English (required)
- Mandarin (required)
- Bahasa (preferred)

  • Customer Service

    1 week ago

    Melaka, Malaysia MY MEDIHEALTH DOCTOR SDN BHD Full time

    The Customer Service (CS) is responsible for ensuring smooth front-desk operations at Klinik Ecto. This role involves managing patient registration, handling enquiries, supporting doctors and clinical assistants, and delivering a positive patient experience at all times. The CS is the first point of contact and plays a crucial role in maintaining the...

  • Customer Service

    11 hours ago

    Melaka, Malaysia FLESSO TECHNOLOGIES SDN BHD Full time

    **The Important Role** **You will play an important role in**: - Engaging in all forms of consumer and wholesale customer service. - Monitoring, updating, and conducting live chats across company eCommerce and social media channels - Processing wholesale purchase orders and liaising with our warehouse team to oversee the timely dispatch of orders. -...

  • Online Customer Service

    1 week ago

    Melaka, Malaysia MY OCEAN SDN BHD Full time

    Job Scope - Effectively manage large numbers of customer inquiries on online platform(shopee/lazada/tiktok) & social media. - Follow communication procedures, guidelines, and policies. - Handle complaint, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. - To be constantly guided by the company's...

  • Customer Service Officer

    6 days ago

    Melaka, Malaysia Mahkota Medical Centre Sdn Bhd Full time

    **Overview** - A Customer Service Officer is responsible for providing frontline services in areas such as manning the lobby information counter, liaising with patients and caregivers for enquires and any other assistance. - S/He is able to combine excellent customer service and problem-solving skills, with the ability to work both independently and as part...

  • Customer Service

    4 days ago

    Melaka, Malaysia One Mobile Care Sdn Bhd Full time

    Position: Customer Service Executive Company: Xiaomi Exclusive Service Center Melaka (One Service Republic Sdn Bhd) Location: Level G, No 2, Jalan Lagenda 1, Taman 1 Lagenda, 75400 Melaka. Employment Type: Full-Time, Permanent Salary Range: RM2,200 - RM3,000/month Job Overview: We’re looking for a dynamic and motivated Customer Service to join our...

  • Customer Service

    2 weeks ago

    Melaka, Malaysia One Mobile Care Sdn Bhd Full time

    **Position**: Customer Service **Company**: Samsung Authorized Service Center (One Mobile Care Sdn. Bhd.) - Melaka **Location**: No. 12, Jalan Lagenda 3, Taman 1 Lagenda, 75400 Melaka **Employment Type**: Full-time, Permanent **Salary Range**: RM2,200 - RM3,000 per month **Job Summary** **Key Responsibilities** - Welcome and assist walk-in customers in a...

  • Customer Service

    1 week ago

    Melaka, Malaysia Bostonhouse Consulting Full time

    Contact and follow up with prospect - Promote customer retention and customer service excellence. - Support, identify, solicit and establish a high value clientele base **Benefits** - 5 working days ( Mon - Fri ) - Good working environment - Attendance allowance **Job Types**: Full-time, Permanent **Salary**: From RM2,500.00 per month **Benefits**: -...

  • Telemarketer/ Customer Service

    4 days ago

    Melaka, Malaysia Jonker Distribution Services Sdn Bhd Full time

    **JOB VACANCY: TELEMARKETER / CUSTOMER SERVICE‼** **Immediate Hiring!** **Working Hours**: Monday - Saturday (8.30am - 5pm) | Sunday off **Location**: HQ Taman Merdeka Permai, Melaka **What You’ll Do**: - Promote the company’s exciting products to drive sales - Assist customers with their inquiries and provide excellent service - Prepare important...

  • Customer Service

    1 week ago

    Melaka, Malaysia Straqta Sdn Bhd Full time

    Job Scope - Attend to client enquiry via whatsapp / calls - Arrange client appointment with technician team - Follow up with client on payment - Key in receipt upon client payment Requirement - Willing to reply to client enquiry out of working hour - Experience in customer service is an advantage **Job Types**: Full-time, Permanent **Salary**: RM2,000.00...

  • Telemarketer/ Customer Service

    4 days ago

    Melaka, Malaysia Jonker Distribution Services Sdn Bhd Full time

    Working Hours: Monday - Saturday (8.30am - 5pm) | Sunday off Location: HQ Taman Teknologi Cheng, Melaka Job scope: - Promote the company’s exciting products to drive sales - Assist customers with their inquiries and provide excellent service - Prepare important documents like invoices, delivery orders, consignment notes, etc. - Manage stock inventory...