Vp - Product Owner - Interaction Solution

Job ID: 32579

Location: Bukit Jalil KL, MY

Area of interest: Technology

Job type: Regular Employee

Work style: Office Working

Opening date: 16 Aug 2025

**Job Summary**-
**Key Responsibilities**:
**STRATEGY**:
**PRODUCT STRATEGY & ROADMAP: -**
- Design and execute the product roadmap for interactive solution like SMS and Digital Notification
- Align interactive and notification solutions with regulatory requirements, industry standards and business objectives.
- Stay updated on emerging trends in interactive as well as non-interactive client communication trends in the industry.

REQUIREMENT GATHERING & STAKEHOLDER MANAGEMENT:

- Act as a bridge between business and technology teams, ensuring clear and actionable product requirements.
- Collaborate with internal stakeholders to gather requirements.
- Work with external partners to enhance sms and notification offerings.
- Ensure adherence to regulatory compliance, risk mitigation and governance policies.

**COLLABORATION AND ALIGNMENT**:

- Work Closely with Product Owners, Security and Chapters to define and implement Solutions.
- Collaborate with cross-functional teams for successful implementation and deployment of interaction solutions like sms and digital notification.

**INNOVATION & CONTINUOUS IMPROVEMENT**:

- Stay updated on emerging technologies in client notification space.
- Foster a culture of innovation by driving modernization initiatives and continuous improvement strategies.
- Align technical solutions with the organization long-term technology vision and business goals.
- Leverage automation CI/CD and Sec Devops practices to improve software development efficiency.

**Key Responsibilities**

**BUSINESS**
**CHAMPION STAKEHOLDER NEEDS**
- Continuously advocate for Journeys/Platforms and other Hive stakeholders, translating their feedback into the unified backlog for the Hive.
- Build transparent relationships with Journeys to ensure each domain’s objectives are reflected in the platform’s evolution.

UNIFIED BACKLOG OWNERSHIP
- Maintain a single backlog that captures stream aligned journey roadmaps, business-driven features, technical enablers, and compliance/risk work.
- Balance urgent demands against strategic investments, reflecting the right mix of short-term wins and long-term capabilities.

VALUE-DRIVEN DELIVERY & COMMUNICATION
- Provide real-time visibility into backlog status, upcoming releases, and risk items through lifecycle tools like Clarity, Azure DevOps (ADO), and Confluence.
- Host regular reviews showcasing platform increments (e.g., new integrations, improved APIs), inviting cross-domain feedback to refine direction.

FOSTER CROSS-DOMAIN AND CROSS-HIVE SYNERGY
- Identify reusable platform capabilities that reduce duplication and accelerate outcomes across multiple hives.
- Collaborate with engineering lead to avoid siloed development and ensure a consistent user experience where platform services are leveraged.

**PROCESSES**
ADOPT & EMBED ESDLC (ENTERPRISE SOFTWARE DELIVERY LIFECYCLE) STANDARDS
- Ensure all platform lifecycles (e.g., ideation dev test deploy monitor) align with ESDLC and organisational governance frameworks.
- Reference the eSDLC PO R&R document where appropriate, reinforcing best practices for backlog management, quality gates, and audit readiness.

CHAMPION BIG ROOM PLANNING & DIRECTIONAL SCRUMS
- Actively participate in quarterly and directional planning sessions, enabling squads, chapters, and domain stakeholders to align on objectives.
- Encourage open dialogue, autonomy, and continuous improvement, using these forums to address dependencies and realign priorities swiftly.

DEVOPS & CONTINUOUS PROCESS OPTIMISATION
- Drive adoption of DevOps practices (CI/CD pipelines, automated testing), ensuring fast, reliable releases with mínimal manual overhead.
- Collect feedback from squads, domain leads, and external partners, feeding into retrospective loops and iterative improvements.

REGULATORY & SECURITY INTEGRATION
- Embed secure-by-design, privacy-by-design principles from the earliest phases of solutioning collaborating with Architects.
- Maintain audit trails and compliance documentation, minimising rework or bureaucratic bottlenecks while staying fully audit ready.

**Skills and Experience**

**PEOPLE & TALENT**
**LEAD & EMPOWER SQUADS**
- Nurture a psychologically safe environment, empowering squads to self-organise, innovate, and experiment with new approaches—within strategic guardrails.
- Provide squads with clarity on how their work contributes to the platform’s long-term goals, promoting autonomy and accountability.

**CHAPTER COLLABORATION & CAPABILITY BUILDING**
- Work with Chapter Leads (Engineering, Architecture, QA, etc.) to align skill development with platform needs, ensuring squads are well-equipped to handle complexity.
- Advocate continuous learning, offering workshops or training on modern platform tech (e.g., APIs, cloud infrastructure, security frameworks).

**AGILE MINDSET & T