Product Support Team

6 days ago


Kuala Lumpur, Malaysia Optimuz Venture Sdn Bhd Full time

**Troubleshoot Issues**: Diagnose and resolve technical problems related to the product, including hardware and software.
- **Document Interactions**: Maintain detailed records of support requests, troubleshooting steps, and ensure delivery to customer on timely manner.
- **Maintain Product Knowledge**: Stay up-to-date on product features, updates, and best practices.
- **Collaborate with Teams**: Work with Sales Managers and other teams to address customer needs and improve the product.
- **Communicate with Customers**: Provide timely and effective communication to customers regarding the status of their support requests.
- **Contribute to Process Improvement**: Provide feedback on support processes and procedures to enhance efficiency and customer experience.
- **Conduct Training**: May provide training to end-users on product usage and troubleshooting.
- **Create Service Request Orders**: Create service requests for warranty, parts, or other service needs.

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- Bahasa and Mandarin (required)

License/Certification:
Willingness to travel:

- 100% (preferred)

Work Location: In person



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