Product Support Team
6 days ago
**Troubleshoot Issues**: Diagnose and resolve technical problems related to the product, including hardware and software.
- **Document Interactions**: Maintain detailed records of support requests, troubleshooting steps, and ensure delivery to customer on timely manner.
- **Maintain Product Knowledge**: Stay up-to-date on product features, updates, and best practices.
- **Collaborate with Teams**: Work with Sales Managers and other teams to address customer needs and improve the product.
- **Communicate with Customers**: Provide timely and effective communication to customers regarding the status of their support requests.
- **Contribute to Process Improvement**: Provide feedback on support processes and procedures to enhance efficiency and customer experience.
- **Conduct Training**: May provide training to end-users on product usage and troubleshooting.
- **Create Service Request Orders**: Create service requests for warranty, parts, or other service needs.
Pay: RM2,000.00 - RM3,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)
**Language**:
- Bahasa and Mandarin (required)
License/Certification:
Willingness to travel:
- 100% (preferred)
Work Location: In person
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