Operations Officer

1 week ago

Kuala Lumpur, Malaysia Pinkcollar Employment Agency Full time

You will be responsible for making sure that Pinkcollar delivers its services to its clients on time and support the day-to-day operations of the business.

**Responsibilities include**:

- Review documents for legal processing of migrant workers into Malaysia,

checking for accuracy and completeness

such as employment contracts, relevant immigration forms and
authorisation letters

of the Dispatch team

you to ensure progress within the set deadline/required time frame

are atypical/require nuance considerations
- Execute on typical administrative services such as permit renewal and

contract renewal services

clients to provide progress updates, and receiving clients at the office
during worker arrival

such as purchasing phone SIM cards, medical examination registration and
visa issuance
- Manage relevant stakeholders (Department of Labour, Immigration

Department Officers, etc.) and practise cross-cultural empathy with people
from varying backgrounds

See here for more information on the role and the company.

**; Requirements**:
- Experience with clients from various backgrounds
- Strong verbal and written English communication skills
- Positive attitude toward day-to-day problem-solving
- Ability to manage deadlines and prioritise work tasks
- Passionate or willing to learn about social impact, ethical recruitment, foreign labour, issues faced by migrant workers, forced labour and modern slavery
- Process-oriented or process-driven person
- Ability to work well under pressure and good at making decisions quickly
- Empathetic but resilient (you deeply care about customers, and always remain calm)
- Forward-thinking and an action-taker (anticipate potential problems and prevent them before they occur)
- Interest in planning systematically and organising workflows to optimise efficiency.
- Highly organised and meticulous
- Able to work collaboratively in a lean operations team under a dynamic environment

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